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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was better after we switched rooms... When we arrived and checked in to the original room we were more that disappointed. It smelled like cigarettes and that part of the hotel was incredibly loud. After mentioning this to the hotel attendant she moved us to a much better room. It was clean and free of the cigarette smell. Would we stay here again? Probably not unless there really were no better options in the area.
Comfortable room I was very pleased to see my room had a comfortable chair to relax. The room was clean and bed was comfortable, ( I wish I would have brought my own pillows though) . Staff were friendly and helpful. On the go breakfast was adequate.
Business response:
Thank you for posting such a wonderful review. We appreciate you letting us know that we provided you with a comfortable room and your experience with the staff was great. We also appreciate you letting us know that you were dissatisfied with the pillows. We are sorry for this issue, but are happy to read that we provided you with great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nice hotel close to malls It was clean and cozy, bed was a bit uncomfortable but overall room was nice.
A bit noisy! The room was clean and comfortable. It is unfortunate that some guests do not realize just how loud they are, even as it approaches midnight. We were unlucky to have some very noisy guests staying on the same floor who kept slamming their door, yelling, shouting and were just not considerate. We would have loved to have drowned out their noise with the heating/cooling unit fan noise, but the fan kept coming on and off. There was a setting on the unit for the fan to continually run, but it was not working properl... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am happy to read your remarks about how clean an comfortable your stay was. However, I am very sorry that there were noisy guests around you and the ac unit not working properly. To prevent this from happening again, my team is going to double check that all of our a/c units are working correctly. Also, I am sorry that we did not explain the Grab-N-Go breakfast to you. I will be following up with the staff to ensure they are letting everyo... read more
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 4.1 star rating with 1,049 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.