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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Practical,but Great! Our stay at the Grand Rapids Extended Stay hotel was great! The room and facilities were clean,spacious, and everything we needed!
Business response:
Stan - Thank you for posting such a wonderful review. I am so pleased to know that we provided you with a clean and spacious room. Thank you again for your kind words. We appreciate you letting us know that your room smelled of smoke when you checked in. We are sorry for this issue, but are happy to read you had a comfortable stay. The staff and I would love to provide you with another comfortable stay in the future.
Excellent value! Comfortable, quiet room with everything I needed. Excellent value!
Room was nice and clean but pillow and mattress felt like they were stuffed with old towels. No daily housekeeping, which isn't the end of the world but having the towels refreshed would've been nice.
Business response:
Nancy - Thank you for taking the time to write a review of our hotel. I am glad to hear that you found your room to be clean; however, I apologize that you were not pleased with the quality of your pillow and mattress. I will be meeting with our staff to ensure this issue is properly addressed. As well, I am sorry that our housekeeping policy did not meet your needs. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should you... read more
rate motel The motel was good.
The stay was nice. My only problem was the lack of carts for use and the quality of the breakfast. The surrounding area had everything you needed within a short distance including name brand and local dining establishements.
Business response:
Thank you for taking the time to write a review of your stay. Your comments in regards to surrounding area are much appreciated; yet, I was disheartened to read that our grab-and-go breakfast did not meet your expectations. Your feedback on this matter will be useful to us as we continually work to improve our breakfast selection. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
not much of a breakfast. No pool. other than that, a beautiful room.
Business response:
The staff and I read your review, and would like to thank you for writing such wonderful things about your room. Still, please accept our apologies that our grab-and-go breakfast did not meet your expectations. Your feedback will be useful to us as we continually work to improve our breakfast selection. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Pleasant Stay Great value for the price. Full kitchen with a comfortable bed.
Business response:
The staff and I read your review, and would like to thank you for writing such amazing things about our hotel and location. We are happy to read that we provided you with great value and a comfortable bed. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Okay quality The hotel was rundown. The staff were friendly. Breakfast was very minimal. The room was ok, no plastic cups for water and the carpet was soaked from the time I checked in until I left.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,814 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.