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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
curry The room stunk like it. Other than that, great hotel
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the odors in your room. I will review our cleaning procedures with our entire staff to ensure that your experience is not repeated. Again, thank you for the feedback. We do hope that you will give us another chance to provide you with a better experience in the near future.
Nice hotel close to airport Everything was fine except they don't have maid service daily.
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that our location was convenient for you; however, I apologize that our housekeeping policy did not meet your needs. Our housekeeping services are available to guests staying eight or more nights; however, the service is always available upon request for a minimal fee. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to welcoming you back in the future.
great rate! Other than a little noisy, it was a great stay for rate! Will use again.
Stay was better after we switched rooms... When we arrived and checked in to the original room we were more that disappointed. It smelled like cigarettes and that part of the hotel was incredibly loud. After mentioning this to the hotel attendant she moved us to a much better room. It was clean and free of the cigarette smell. Would we stay here again? Probably not unless there really were no better options in the area.
Comfortable room I was very pleased to see my room had a comfortable chair to relax. The room was clean and bed was comfortable, ( I wish I would have brought my own pillows though) . Staff were friendly and helpful. On the go breakfast was adequate.
Business response:
Thank you for posting such a wonderful review. We appreciate you letting us know that we provided you with a comfortable room and your experience with the staff was great. We also appreciate you letting us know that you were dissatisfied with the pillows. We are sorry for this issue, but are happy to read that we provided you with great customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,814 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.