Extended Stay America - Grand Rapids - Kentwood

tracie 

on Expedia

14 years ago

never again! Room was not what I expected! The box spring had blood stains on it and The room smelled! Will never stay there again. 

Tammy 

on Expedia

15 years ago

Not a great place to stay, Holiday Inn nearby! Staff were not helpful. gave 'attitude" about swapping out wet towels for new ones. Hallway smelled of smoke the entire stay. Trash "room" on the floor was piled up very high and smelled horrible. was told it would be "a couple of days" before the trash was moved. UNACCEPTABLE! NEVER stay at this hotel, horrible. 

Anonymous 

on Expedia

15 years ago

Dirty Room The room was filthy. Chips crumbs all over the floor, the bathroom was dirty, and they trash was not emptied. When I asked to have it cleaned I was told housekeeping was gone already (6pm). Not impressed with this hotel. 

Anonymous 

on Expedia

15 years ago

Dumpy and sad The room was dirty, not vacuumed and very beat up. Bad stains on carpet made me want to keep my shoes on. It was pretty quiet and near shopping, restaurants and main thoroughfares. Worst place I've stayed in the Grand rapids area which is usually a great value and pleasant surprise. This place was a disappointment. 

Anonymous 

on Expedia

15 years ago

Awful We checked in late and had no problems. Desk staff was very friendly and helpful. Our experience was all downhill from there. The room was smelly, dirty and very rundown. No blankets on the bed, just a sheet and a very dirty bedspread that I wouldn't want near me. The vending machines were expensive and wouldn't accept bills. The laundry facilities, of which half were out of order, were expensive and had no change machine on site. The lobby and hallways smelled awful and the carpet was so old it was stretched and lay i... read more

Ken 

on Expedia

15 years ago

Extended Stay is Dirty Checked into extended stay, got to the room and it was filthy. hair all over the sheets ad in the bathtub. I complained and nothing was done. i was told since I booked it on a discount site, there was nothing they could do about it. Someone needs to call the health dept or something and have this place shut down. 

travel is a luxury 

on Expedia

15 years ago

expectations, requests, unhappy results We arrived to celebrate our 23rd anniversary. Liked the idea of a kitchenette with stove top, micro and fridge with freezer. But had to go to desk to ask for dish soap. Liked not having towels and sheets changed each day.HOWEVER, it took 3 to 5 attempts to get remote to work with tv. 2nd night room above was very noisey most of the night a lot of dancing or jumping on the floors. When I asked for tissue when we were out I was given a roll of toilet paper, with no apology or offfer to d... read more

brett 

on Expedia

15 years ago

needs improvement frist of all we could not get in the hotel even though i called and said it would be a late check in, we got there the staff hung up on us and then call us liars and the were very RUDE, i had requested for extra towels and pillows from housekeeping and they didn't even show up our room was "messy" like it was when we had left for the day, i was so unhappy about my stay that i will NEVER go to another extened stay america.