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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok. The people I encountered at the front desk were all friendly, but they were never there when I approached the desk. I always had to wait for someone to return. The rooms were average, and there was an M&M on the floor when we walked in, which makes me wonder how clean it actually was. The towel rack was falling off the wall. The walls were thin, we heard a lot of noise from other guests. I particular didn't like how they set up a smoking chair right outside the main entrance for guest who smoke, so that I had to p... read more
Business response:
Kristi - Thank you for taking the time to write a review of your experience with us. We are glad that you found our staff to be friendly and enjoyed your comfortable bed; however, we are sorry that your room was not properly cleaned and that guests were smoking near the entrance. We will be working with our housekeeping staff to make sure our rooms are cleaned to our standards. We will also review your feedback with our front desk staff to make sure we inform our guests of our designated smoking areas. Thank you again for yo... read more
Disappointing? The desk clerk was personable and helpful. The condition of the room we were given, which was not the room we requested, was deplorable. We booked a room with a queen bed and were given a double without apology or explanation. The furniture in the room was worn and in rough condition. The first impression was poor as we immediately saw an ironing board hanging on the wall. The water in the kitchenette basin was at best a trickle. A plunger was in the bathroom on the floor. The towels were shabby and two of the... read more
Business response:
Thank you for taking the time to write a review of your stay. We are glad that our front desk staff provided you with quality service; however, we are sorry to hear that we could not accommodate your room request and that your room was not in proper condition. We will be working with our housekeeping and maintenance staff to ensure every room is clean and in proper working order prior to our guest's arrival. Thank you very much for providing us with your feedback. We hope we have the opportunity to see you again in the futur... read more
最低 全てにおいて最低でした。チェックイン時に部屋が用意されておらずフロントにも誰もいない。二度と宿泊しません。
Clean, but needs improvements the hotel is clean, but they need to get some new furniture, and the bathtub is old and the one was on my room needed some repairs.
Business response:
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel including the clean rooms with fully equipped kitchens at a great value. Still, I apologize for the maintenance issues in your room. I will meet with the staff to review our maintenance policies to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our ot... read more
Don't Stay Here! I have rarely had a bad experience at a hotel--I'm a pretty easygoing traveler--but I would definitely not recommend this place. There were crumbs on the counter in the kitchenette, the bathroom light only worked half the time, and there was a floodlight right outside my window that even the curtains couldn't block out. Someone in a neighboring room was smoking so much I could smell it in my room. Worst of all, when I went to get breakfast one morning, two men were standing in the lobby having a very loud co... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the noise levels and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. ... read more
Upgrade Me! Please upgrade the hotel..the guest should've have to go to the lobby to get fresh towels and clean sheets. It would've been nice for house keeping to come check and see if I wanted the room clean etc. The hallways smelled like mildew. Vending machines kept taking my money.
Night number 1 we had really loud neighbors so I called the front desk they knocked on the door and asked them to be quiet and 5 minutes later it was like before. I asked in the morning how many people had registered to be in the room and they told me one. My Guess would be more like 10. The noise ended around 4:30 am not bad but we had to be up at 7. Day number 2 started with a shower that did not drain and no one came and cleaned the room and restacked the towels etc... Next the toilet stopped working so I called the front... read more
Just ok. Stayed here for a weekend and it was average. About what you would expect for the price range. They did not have any dishwashing soap at the front desk, which I thought was odd since it had a kitchenette. Overall it was an average stay, the hallways were very loud at night with people.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that we did not have any dish liquid available and that the hallways were noisy from other guests. To prevent this from happening again, my team will walk the halls more at night to ensure that this doesn't happen again. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.