Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

13 years ago

Extended Stay America-Kentwood/Grand Rapids This hotel is incredibly old, worn, and outdated. When you enter the registration area of the property, it is a flashback to the 80s. When you enter your room, it is a throwback to the late 70s. All the room amenities are old and outdated. There is a fee for internet, no breakfast, and the overall hotel needs a lot of work. 

Claudia 

on Expedia

13 years ago

Cigerett burns in bedspread Hotel was smoke free yet smelled smoke including cigarette burned in bedspread and blankets 

Pauline 

on Expedia

14 years ago

It was the worst experience I've ever had First, the hotel was difficult to locate. I had to finally call them for directions. Next, the room was filthy. Booking as I did with Expedia, I didn't think I'd get a refund, so I accepted it. Last, I'm disappointed that Expedia would attach their name to this motel. I'll not recommend this place. And I hesitate to use Expedia again. 

Anonymous 

on Expedia

14 years ago

A less than pleasant stay We arrived at the hotel approximately 12:30 a.m. and the front desk was closed off with a note saying to use the lobby phone to contact an employee to check in. The gentleman that helped us seemed very uncertain about what he was doing, and couldn't find our reservations, had us write down the confirmation number and last name of the reservation while handing me a key to the room. The first room we tried already had a guest staying in the room and thankfully they had the door jam latched so we were ... read more

Anonymous 

on Expedia

14 years ago

Very modest & clean with friendly staff. I arrived in Kentwood, MI and was greeted by the friendly staff. The room was very clean but very warm. The air conditioning unit did not work correctly and would come on when it decided to for a few minutes. I did actually get cold at one point in the 4 nights/5 days that I stayed. The staff responded to every request providing complimentary pillows and towels at the time I requested them with no muss and fuss and always were willing to provide their suggestions for good places to ea... read more

Anonymous 

on Expedia

14 years ago

Room was dirty and disgusting The room was so bad we immediately checked out and sought other accommodations. Dirt in the sheets and rips in the towels . . . My son had to ask if he should sleep with all his clothes on it was so bad - do yourself a favor and look elsewhere! 

Kimberly 

on Expedia

14 years ago

Kentwood I would never stay at one of your hotels again. I booked a room with a king bed, got there and was told that there were none. I have never encountered someone as rude as what your staff behind the counter was. I have traveled all over the US and have never had such a terrible experience. I am 5'11" and with what you call a quen size bed my feet hung over. Never again! 

Carol 

on Expedia

14 years ago

Not for me Location was hard to find late at night. Motel was filled with partiers and low-income families, couples over the weekend. Was provided bars of soap, but nothing else. Because I was staying "only" three nights, there was no room service of any kind! Didn't even have a blanket on my bed -- used the bedspread as a substitute. Pets are allowed in some rooms. There were dog droppings in mass on the grounds. For those with limited finances and in need of cooking accommodations, this is a good option. I will not, howeve... read more

Anonymous 

on Expedia

14 years ago

Good value and convenient location Best deal in Grand Rapids