Extended Stay America - Grand Rapids - Kentwood

Darryl 

on Expedia

12 years ago

Pictures and service wasn't up to par Check in was horrible, they close down the front desk making me call some 600 number. the receptionist was very unprofessional. The computers were down and they couldn't find my reservation that I already paid for. After all the hassle we got the room and it was outdated and unclean. We were very dissatisfied and will not stay at this hotel chain again. 

Anonymous 

on Expedia

12 years ago

Really unclean bedding--spots that looked like dried blood, lots of hairs that could not possibly be mine, and, well, it looked like someone had used one of the pillowcases instead of a kleenex. I called the front desk for clean bedding, and they would not bring it to me. After I went down to get it, I returned to my room to remake the bed, only to discover that not only was this bedding just slightly cleaner than what I had started with, it was the wrong size. 

doofy dragon 

on Expedia

12 years ago

inexpensive accommodations Had the unusual circumstance to have to arrive in the middle of the night to get a couple of hours of sleep. It took 30 minutes to get somebody to give me a key to get into my room. That 30 minutes of sleep was sorely missed! This hotel looked dated, bare-bones, but clean. Pretty good location. 

Anonymous 

on Expedia

12 years ago

A bit of a disappointment We were a late check in, since we didn't get in until about midnight, and we just wanted to shower and go to bed. We got up to our room, looked decent enough. But the bathroom had no towels in it other than the one on the floor, still wet from whoever was there before, and no soap or shampoo. 

Anonymous 

on Expedia

12 years ago

Not what we hoped it would be Went to this hotel with family. Web site said it had a pool and continental breakfast. Turns out no pool and breakfast was hot water and packs of oatmeal! Found trash under footstool in room. Not overly impressed. 

Bob and Carol 

on Expedia

12 years ago

PROCEED WITH CAUTION We ended up having to go to 3 different rooms----We got there late and had a hard time finding a parking place and then found our room very dirty----They gave us another room and someone was already in it----In The 3rd room the tub had not ben cleaned and the floor was not vacuumed, but the bed was changed and clean---Very cheap morning snacks---A big disappointment for a 3 1/2 star hotel----Bob 

Kris 

on Expedia

12 years ago

Buggy Nightmere There were ants in the bathroom. We had to kill yhem to be sble to take a bath. They were alsoin the kiction and in the ccorners of the room. It was grose. The hotel maid was rude and tried to get into our rooom 2hours before checkout to clean them while we were still in the room! If I could have my money back I would! 

Jeannie 

on Expedia

12 years ago

Very Disappointing Stay Very disappointed in this hotel. The room and halls still had a smokey smell even though this facility has been nonsmoking for over a year and a half. Ventilation system in room difficult to regulate. Facility definitely needs to be updated. I felt very uncomfortable in the halls due to the type of guests they seem to be attracting. Nice kitchen with it. Free breakfast was sad. Glad I had some other food with me. I reserved it without knowing the name so price was good. Would rather pay a little more ... read more