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Extended Stay America - Grand Rapids - Kentwood
- Hotels
- Kentwood, MI
About this business
Location details
3747 29th St. SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hotel staff was not helpful, there were stains on the floor and bathroom door, breakfast was just granola bars and prepackaged muffins
okey & so,so Hotel its an okey Hotel with no Shuttle service to the airport , one literally had to struggle to get a taxi over especially in this winter time !
Business response:
Thank you for providing us with details about your stay. I am sorry to read that our lack of a shuttle service was such an inconvenience for you. We are very sorry for your experience. As this hotel’s manager, I will be working with my staff to ensure that we are better assisting guests at getting transportation from the hotel. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Just say no The hotel Is in bad shape. It smells like stale smoke. It needs a lot of remodeling and updating. It's very old. The clientele is questionable. The staff were very great.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had a smoke odor and that you found it to be outdated. To make sure this doesn't happen again, I am going through all the rooms to inspect for smoke smells. As well, please know that we will be upgrading several rooms in 2015. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Close to lots, but not a great neighborhood. I should have known when I was told at check-in that they don't keep the dishes in the rooms anymore. But I just didn't put two and two together until the next morning when there was no hairdryer either. Turns out they keep those behind the desk also so I had to go down with dripping hair to pick one up. The room was large enough and had a modern flat-screen TV. But someone had recently smoked up a storm in there - evident in the smell of smoke and the cigarette burns on the wood ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had a smoke odor and that you were not informed of our new policies upon check-in. To prevent this from happening again, I will be working with my staff to better brief our guests on our smoking policies as well as our request system to ensure that your experience is not repeated. As well, I regret to read that you did not feel safe in our ... read more
Front desk wouldn't tell smokers to move If you enjoy seeing people dressed in their PJs and robes sitting on lawn chairs 10 feet from the main entrance (ALL DAY LONG) smoking plus drinking beer then you'll love this place. The young lady at the front desk totally evaded my questions and comments about moving those people even after I said how trashy it makes their hotel look. For $90/night, I don't expect much but I certainly expect more than what I got at this property. To be fair, however, the manager called me the next d... read more
The room smelled like smoke, I couldn't even handle it.
Business response:
We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that your room had a smoke odor. We will work with our staff to ensure our rooms smell fresh and that we are enforcing our non-smoking policy. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not highly recommended Our one night stay was not worth the money spent. There are other hotels in the same area, I would recommend checking with them first. The lobby had a musky odor - the first sign. The room was clean, but it lacked kitchen utensils (wasn't notified that I had to request them), but also was missing drinking cups, coffee maker, and ice bucket - normal things found in a hotel room. The Grab-n-Go breakfast was not worth the effort to walk downstairs for - it was a tray of muffins. Do not recommend booking y... read more
Nobody's home when I got up to this hotel to check in there was nobody there and their gate was closed at the lobby
Business response:
Chris - We read your comments about your stay with us. Please accept our most sincere apologies for not having a member of our staff available upon your arrival. We are working with our night attendants to make sure that your experience is not repeated. We are grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Grand Rapids - Kentwood
How is Extended Stay America - Grand Rapids - Kentwood rated?
Extended Stay America - Grand Rapids - Kentwood has a 3.3 star rating with 1,853 reviews.
When is Extended Stay America - Grand Rapids - Kentwood open?
Extended Stay America - Grand Rapids - Kentwood is open now. It will close tomorrow at 12:00 a.m.