Extended Stay America - Grand Rapids - Kentwood

Anonymous 

on Expedia

11 years ago

The room smelled like smoke, I couldn't even handle it. 

Dad Mom and Son 

on Expedia

11 years ago

Not highly recommended Our one night stay was not worth the money spent. There are other hotels in the same area, I would recommend checking with them first. The lobby had a musky odor - the first sign. The room was clean, but it lacked kitchen utensils (wasn't notified that I had to request them), but also was missing drinking cups, coffee maker, and ice bucket - normal things found in a hotel room. The Grab-n-Go breakfast was not worth the effort to walk downstairs for - it was a tray of muffins. Do not recommend booking y... read more

Chris 

on Expedia

11 years ago

Nobody's home when I got up to this hotel to check in there was nobody there and their gate was closed at the lobby 

Kristi 

on Expedia

11 years ago

It was ok. The people I encountered at the front desk were all friendly, but they were never there when I approached the desk. I always had to wait for someone to return. The rooms were average, and there was an M&M on the floor when we walked in, which makes me wonder how clean it actually was. The towel rack was falling off the wall. The walls were thin, we heard a lot of noise from other guests. I particular didn't like how they set up a smoking chair right outside the main entrance for guest who smoke, so that I had to p... read more

Jll 

on Expedia

11 years ago

Disappointing? The desk clerk was personable and helpful. The condition of the room we were given, which was not the room we requested, was deplorable. We booked a room with a queen bed and were given a double without apology or explanation. The furniture in the room was worn and in rough condition. The first impression was poor as we immediately saw an ironing board hanging on the wall. The water in the kitchenette basin was at best a trickle. A plunger was in the bathroom on the floor. The towels were shabby and two of the... read more

Anonymous 

on Expedia

11 years ago

最低 全てにおいて最低でした。チェックイン時に部屋が用意されておらずフロントにも誰もいない。二度と宿泊しません。 

Gerardo 

on Expedia

11 years ago

Clean, but needs improvements the hotel is clean, but they need to get some new furniture, and the bathtub is old and the one was on my room needed some repairs. 

Anonymous 

on Expedia

11 years ago

Don't Stay Here! I have rarely had a bad experience at a hotel--I'm a pretty easygoing traveler--but I would definitely not recommend this place. There were crumbs on the counter in the kitchenette, the bathroom light only worked half the time, and there was a floodlight right outside my window that even the curtains couldn't block out. Someone in a neighboring room was smoking so much I could smell it in my room. Worst of all, when I went to get breakfast one morning, two men were standing in the lobby having a very loud co... read more