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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here several times in the past. Seems to be getting sketchier every year. Staff was very friendly. Room had a musty odor. Unfortunately I think this will be our last stay here
Business response:
Dear Guest, We sincerely appreciate your continued loyalty and regret that this recent visit did not reflect the positive experiences you have known before. While we are glad that our friendly service is valued, we regret that the concerns regarding the overall atmosphere and room comfort fell short of your expectations. Maintaining consistency and a welcoming environment remains important for us, and your comments help guide focused attention in these areas. We hope to provide a stay that better meets expectations in the fu... read more
Very clean rooms
Business response:
Dear Guest, Thank you for selecting Extended Stay America for your recent visit. We appreciate your highlighting our immaculate accommodations, maintained with care. It was our pleasure to host you, and we look forward to welcoming you back whenever your travels bring you this way again. Sincerely, Hotel Management
Awsome place, friendly staff
Clean room, comfortable bed.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found your room clean and the bed comfortable. Providing a welcoming and relaxing environment is our priority, and it is encouraging to know that our efforts contributed to a pleasant stay. Your feedback motivates our team to maintain these standards and continue improving our services to ensure every guest enjoys a comfortable and enjoyable visit. We look forward to hosting you again and providing another memorable experien... read more
Check in was easy, room was clean (Bathtub could've used a nice scrub), kitchen items were available upon request. Coffee only available during 'grab and go' breakfast time. If you want beverages after your breakfast break, come prepared. Didn't see a coffee machine available (but didn't really look too hard). TV was easy to manage. Air conditioner/heater worked well. Hand soap was horrible. Definitely bring your own. Dried my hands out very badly. Overall, will return for future visits.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are pleased that you found the check-in process easy and the room clean. We are also glad that you appreciated the functionality of the TV and air conditioning/heating. We apologize that the bathtub and hand soap did not meet your expectations and will share your comments with our housekeeping team for improvement. We also appreciate your observations regarding coffee availability and kitchen items, and we will review options to make beverages more accessible throu... read more
Room was very nice and clean. Most of staff was not very friendly. The breakfast was not really breakfast, just coffee, oatmeal without milk, and a packaged muffin.
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.6 star rating with 2,098 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.