Extended Stay America - Great Falls - Missouri River

Business response:

Dear Guest, We sincerely appreciate your continued loyalty and regret that this recent visit did not reflect the positive experiences you have known before. While we are glad that our friendly service is valued, we regret that the concerns regarding the overall atmosphere and room comfort fell short of your expectations. Maintaining consistency and a welcoming environment remains important for us, and your comments help guide focused attention in these areas. We hope to provide a stay that better meets expectations in the fu... read more

Business response:

Dear Guest, Thank you for selecting Extended Stay America for your recent visit. We appreciate your highlighting our immaculate accommodations, maintained with care. It was our pleasure to host you, and we look forward to welcoming you back whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you found your room clean and the bed comfortable. Providing a welcoming and relaxing environment is our priority, and it is encouraging to know that our efforts contributed to a pleasant stay. Your feedback motivates our team to maintain these standards and continue improving our services to ensure every guest enjoys a comfortable and enjoyable visit. We look forward to hosting you again and providing another memorable experien... read more

Business response:

Dear Guest, It’s great to hear you found your stay to be a good value. Thank you for choosing Extended Stay America and for sharing your experience. We strive to provide a comfortable and enjoyable environment, and we appreciate your feedback as it helps us continue to improve. Your comments are valuable to us, and we will keep them in mind as we work to enhance the overall guest experience. We hope to welcome you back again soon. Sincerely, Hotel Management