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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Info on website is not true about this hotel No coffee, coffee maker, dishes nor utensils in the kitchen and when I complained on check out receptionist told me I should ask for but no one mentioned on check in. One small tube shampoo for two of us two nights stay thank god I brought my own. No blow dryer in bathroom. There is no breakfast what they have there is NOT breakfast.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to ... read more
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
5 star rates for a 3 star hotel. The room we had was I think a handicap room. The bathroom didn't even have a vanity around the sink, nowhere to put your toiletries. The desk staff were less than friendly. Breakfast was included. It was a grab and go breakfast, a granola bar or a packaged muffin and a coffee!!! We had just spent the night before at a different hotel and continental breakfast that was included was fantastic. We would not stay at this hotel again. Over priced for what you get.
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations. We are dedicated to making sure our guests have an exceptional stay so they will want to come back. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Lots of potential Bloody sheets, dirty floors, large barking dogs and grumpy unfriendly front desk personnel. Rooms are nice, location is good. This would be a great place and good value if the people who work there cared about their guests.
Business response:
Mike, thank you for your candid feedback about your stay with us. This is not the impression we like our guests to leave with. I assure you that the behavior of our staff is not acceptable and I will be working with my team to correct this. I will also share your concerns with regard to cleanliness to my housekeeping staff so that they can step up their game. We regret the inconvenience these caused. On a brighter note, I am happy you liked some aspects of your visit. We would love the opportunity to provide you with the hos... read more
Business response:
Bonnell, I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Don't stay here. I will not recommend anyone to stay here. The side doors didn't unlock so you had to go in and out of the front door only. Our room phone didn't work at all. They didn't have our reservation in the system when we got there. Thank goodness I print copies of everything. Our tv had a white streak running through it. Breakfast was a joke. Granola bars. Oatmeal packets, prepackaged muffins and coffee. No juice for people who don't drink coffee or tea. Ended up cooking in my room and had to buy our stuff. The hand... read more
Business response:
Russell, please accept my sincere apology for the issues you experienced while you were here and regret the inconvenience it caused. Please be assured steps have been taken within the respective teams to ensure everything is taken care off and will focus on exceptional customer service and comfortable facilities. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Breakfast was limited.. coffee was cool & desk staff did not seem to care
Business response:
Thank you for your candid review. We are sorry for not being able to impress you with our breakfast offerings and that you faced service issues. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Clean, Terrible customer service Very clean and great location but some of the worst customer service I have ever experienced. It was like they left a bunch of teenage mean girls to run the place. Not at all helpful, rude to other patrons, terrible check in. 7:30 a.m. no coffee ready and she went and hid in the other room so I couldn't even ask her if it would be made soon.
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.