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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast bar was inadequate. No coffee left when I left in the am
Business response:
We are sorry we couldn’t provide you with an excellent breakfast experience. Your feedback is shared with the appropriate individuals in an effort to improve our future guests' experience. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Didn’t have a shower curtain in the room. Had to go and request one.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had and regret the inconvenience it caused. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
I wish It didnt take that long to check in / we were super tired
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Dated and a bit smelly of chemicals used for cleaning. Walls are paper thin. Not a fan probably won’t stay there again.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. We have asked our housekeeping team to deep clean the areas to remove the smell. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please revisit us so we can make it up to you. Sincerely, Hotel Management
This was our second time at this hotel but this time wA the worst. Our shower was broken (husband fixed it), the hair dryer didn’t work, one of our windows wouldn’t close, there was cobwebs in the windows & the carpet looked dirty still with toenail clippings everywhere. The front staff girls were nice but I felt they were overworked/stressed. We left before anyone was at the desk on check out day and wasn’t sure what to do so we put our keys cards in the drop a key to save a life box. Also, someone came to clean our room ev... read more
Business response:
Ember, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your concerns with the appropriate departments to prevent such incidents from occurring again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.6 star rating with 2,064 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.