Extended Stay America - Great Falls - Missouri River

Business response:

Thank you for your review. Although you liked our comfortable beds, we are sorry for the smoke smell you experienced during your visit. Your feedback has been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We also regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope you will give... read more

Business response:

Sandy, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. We are glad you liked your well-equipped kitchen and spacious bathroom. However, we regret the inconvenience you faced finding the hotel. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Michele, thank you for choosing Extended Stay America. Our top priority is to take care of our guests, and we are glad you acknowledged our commitment in maintaining clean and safe accommodations. We will be sure to share your compliments with our team. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Junissa, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Kelly, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marcy, thank you for choosing Extended Stay America. It’s a pleasure to know you liked your well-appointed suite as well as our fully-equipped kitchenette facility. We are also pleased you were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ashton, thank you so much for your fantastic review of Extended Stay America. We are glad to know you liked our well-appointed accommodations and that the attentive service provided by our associates added to your joy. Thank you also for highlighting our reasonable value, and we hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for your candid evaluation. We are glad to know you were overall pleased with your stay, but we regret the disturbance you had to endure. We will be reviewing with the appropriate individuals to see how we can combat such issues. We hope to have another opportunity to host you in the future. Sincerely, Hotel Management