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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean and in generally good condition, but the bed and pillows were uncomfortable and the shower drain looked crusty and gross. I couldn't find the breakfast area in the morning and no one was at the front desk to ask about it. The check in was terrible - the staff person was incompetent and it took so long as a line of people formed behind me. I was asked to pay more than my initial prepaid reservation because the queen single I booked wasn't available and I was put in a room with 2 full beds. Frustrating.
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Close to the Missouri River !! Very comfortable stay at the Extended Stay Hotel. The rooms were very comfortable, great Tv, good internet service, and nice and clean bathroom. We asked for a room on the river and we were granted one, so we were very happy. The service was great and the continental breakfast was perfect. We would definitely stay here again.
Business response:
Danny, thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you loved the mesmerizing view of the river from your room and that you loved the service provided by our excellent associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Great
Business response:
Mitchell, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Not very clean. Desk personnel a bit rude .........
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Good location, big rooms, lots of parking. Brutal "breakfast", if you can even call it that
Business response:
Thank you for posting a review of your stay at Extended Stay America. We're happy to know our location worked well for you and that you liked your spacious room. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 4.2 star rating with 1,519 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.