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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
rude clerk at check in Well it was ok the front desk person was kind of rude I had never stayed with them and I wound stay again I went to ask the lady at the desk and there was a couple told her the room sanely like cigarette smoke and she was allergic to it and she informed that that she could only change rooms one time or she would be in trouble with her boss that should have never been said the customer always comes first
Business response:
Thank you for your review. We are sorry for the impudent behavior you observed while you were here. Please be assured that we have shared your feedback with the appropriate team, and we are working with them to ensure they are well poised to serve our guests going forward. We hope you will consider giving us a second chance the next time you are in Great Falls. Sincerely, Hotel Management
Business response:
Thomas, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
The hotel was clean so we had no worries there. It appears they worked hard to meet Covid guidelines. However, the kitchenette and bathroom weren’t stocked/ready on arrival. Some staff were helpful others seemed frustrated when we’d ask for needed items.
Business response:
Chad, thank you for sharing your thoughts about your stay with us and for appreciating the efforts of our team in maintaining a clean and safe environment for our guests. While we are glad you were pleased with the attentive service provided by some of our associates, we are sorry that you didn’t experience the same level of service from all of our staff. We have followed up with our team to make sure we do not disappoint you in the future. It is dissatisfying to learn that your suite was not ready upon your arrival and for ... read more
Business response:
Jodi, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Timothy, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Darrell, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Brett, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.