Extended Stay America - Great Falls - Missouri River

Business response:

Thanks for the feedback. We are sorry for the cleanliness you experienced in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in the near future. Sincerely, Hotel Management 

Business response:

Jeff, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Jeffrey, thank you for taking the time to review your stay with us at Extended Stay America. We are glad overall you had a pleasant time with us, but we are for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing to stay at Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for sharing your pleasant experience. We are glad to know you were impressed with our well-maintained room and enjoyed our location. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Thank you for the fantastic feedback about your stay at Extended Stay America. We are thrilled to see you enjoyed our hotel amenities and services and had a great time with us. We are glad you are already planning another trip our way. Thanks again for staying with us! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management