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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Christopher, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
I really like that each room have kitchens it was nice having a hair dryer in my bathroom. Nornally i have to go to the front desk to get a hair dryer. . It would be nice if the front desk staff were more friendly. They are not very personable. They need to make people feel welcome and at home and glad to have guests. This is just my opinion. I stay in hotels 2 to 3 times a week every week for my job and the staff at each hotel make we feel welcome.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our fully-equipped kitchenette facility and had a pleasant stay with us. However, we regret you did not experience the best of our front desk staff. Your feedback will be shared with the appropriate team members to improve our service going forward. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Mattress was way too hard. I set the thermostat to 68 degrees, it got so hot that I couldn’t sleep.
Business response:
Robert, thank you for being our guest. We are sorry for the issues you had with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The rooms were spacious and clean. I booked at this hotel because it advertised breakfast. When I asked in the morning where the breakfast room was located, the front desk person said it was coffee and muffins and asked if I would like one. That is not breakfast! My mom and I travel almost every other weekend this time of year for my daughters sports so we try to save money on eating out whenever possible. They should not advertise an included breakfast with this property.
Business response:
Thank you for choosing us for your stay while you and your mother were here for your daughter's sports. It's nice to know you liked our spacious suites. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
I liked this hotel. After reading the reviews I was kind of skeptical but after staying for a week it was enjoyable for the price. The staff wasn’t too great, we had an issue with our card to get into our room and we waited at the front desk for 10 minutes, I had to tell my husband to go talk to the staff because we could hear them in the back. They did end up helping us.
Business response:
Thank you for choosing to stay with us at Extended Stay America. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. Although you did not find our front desk staff at their best, we are happy they could resolve the problem of key-card to your satisfaction. We will share your feedback with them so that this does not repeat going forward. We hope you and your husband will stay with us again in the future. Sincerely, Hotel Management
The only place we stay when in Great Falls!
Business response:
Connie, it is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your stay with us. We appreciate your kind review and look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
Five star ⭐️ place Outstanding place. Very clean. Bed is super comfortable. Great amenities. I’m t exceeded my expectations.
Business response:
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is delightful to hear how much you enjoyed your stay, and we are happy you were impressed with our spotless property, comfortable beds, and amenities. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Check in desk was friendly, but once I got to the room, it was so dirty. Luckily I pack my own blankets and I slept on those. The fridge had dust caked on top, and it’s not a tall fridge so you can see it. And there was a loud continuous noise like a wash machine going literally all night. Shook the bathroom. I have stayed here often but after this stay, I won’t return.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you had in your room. Your frustrations are understood, and our housekeeping team is alerted to take corrective measures to avoid such problems moving forward. We are sorry for the noise issue which impacted your stay. On a positive note, we are glad you liked our courteous associates. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.