This profile has been claimed by the business owner or representative.
Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Business response:
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Don’t expect much The room had trail mix on the floor and the bed was quite uncomfortable... but that is usually expected of hotels. The room was fine but the service was terrible. I understand that during COVID they have only had two people working the entire weekend of our stay, which made things difficult. For example, the cards stopped working every night that we tried to use them. And I’m trying to replace a card for the second or third time, the staff were nowhere to be found for half an hour while there were 5 differe... read more
Business response:
Thank you for sharing the details of your experience. We are sorry for the issues you faced and regret not being able to resolve it diligently. Your frustration is understood, and we will discuss your concerns with the appropriate team members to see how we can serve our guests better in the current circumstances. Thank you once more for your feedback, and please consider coming here again for a better experience. Sincerely, Hotel Management
Business response:
Matthew, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
It was very loud, doors slamming all night. Due to covid the “grab and go” breakfast was discontinued. That was disappointing.
Business response:
Jill, thank you for being our guest. We regret the noise disturbance you faced and that you were disappointed with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will consider coming here again soon. Sincerely, Hotel Management
Hotel is fine but room stank of animal urine. The carpeting needs either a deel steam clean or just replaced altogether. Room 102.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issues you experienced in your room and regret the inconvenience caused. Please be assured your concerns have been communicated with our housekeeping team to address this. We hope you will choose us again for a much better experience. Sincerely, Hotel Management
Covid-19 had made them change things we used to take for granted, like coffee pots in the room, etc
Business response:
Our gratitude for taking the time to review your stay with us. We regret any inconvenience caused and value your understanding and cooperation in these challenging times. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Check In was slow. Two people behind the desk but only one working, even though there were people waiting in line to check in. No dishes, utensils, pots / pans - nothing in the kitchen. A placard said to call front desk to have delivered. After calling three times I finally went to the front desk physically to puck up a “dish package”. Even then the glasses and some dishes did not appear very clean. I would not stay here again.
Business response:
We truly regret not meeting your expectations and hope you will accept our apologies for what transpired. We genuinely care about each guest that enters through our doors. We hope you will give us another chance to prove we are committed to providing excellent service. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.