Extended Stay America - Great Falls - Missouri River

Business response:

Thank you for the glowing review of Extended Stay America. We are delighted to know you had an amazing stay with us and loved our ideal location. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Melissa, thanks for choosing Extended Stay America. It is a delight to know you were happy with the comfort of your well-appointed room and that you experienced a great night’s sleep in your comfy bed. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Kathy, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ed, thank you for being our guest at Extended Stay America. We are happy to know overall you had a pleasant experience. Please know to ensure the cleanliness of kitchenware, they are kept at the front desk. We will remind our team to communicate this more clearly going forward. Also, your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders to enhance our future guests’ experiences. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Tina, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and reasonable rates. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Leon, thank you for the glowing review of Extended Stay America. We are delighted to know you found our location to be ideal for your needs and were impressed by our courteous associates. We will be sure to share your compliments with our team for taking good care of you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our location, we're sorry our hotel did not meet all your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, we apologize for the cleanliness issue you had in your bathtub. Your concerns have been discussed with our housekeeping team to be more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management