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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a great time... It as a very relaxing yet fun get-a-way trip.. e enjoyed ourselves...
The first room we were put in was dirty, and so was the second. We had booked for three people, so they knew we would be using the pull out. We had to go back downstairs for bedding. There were no extra pillows available in the hotel, so there were none for the pullout sofa. When we pulled out the sofa, something had been spilled at some point and was caked on. It was so late at this point we just put the sofa back together and my husband slept on the couch.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the unacceptable condition of both rooms you were provided, as well as the lack of bedding and pillows for the pullout sofa. Finding cleanliness issues is far below the standards we strive to maintain. We regret that this caused you and your husband such an inconvenience. Your feedback has been shared with our housekeeping and front desk teams for immediate review and corrective action. We appreciate you bringing these issues to our attention and r... read more
This place was a dump. Nothing looked like the pictures on the web page! Our room was atrocious! Bed appeared to be something they found at the dumpster. Pull out bed was broke. Mattress looked like it came from the landfill. Filth and trash underneath the pull out bed. No linens. Fridge and stove would be something you would find in the 70's. The place smelled horrible.... like fried throw up. And there was huge blood stains all over the floor by the bed. Two minutes was two too long to be in the room. I requested a refund ... read more
Business response:
Dear Kevin, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
The room was filled with hair everywhere that did not belong to me. Spider webs in the corners of the room. Carpet and tub need to be replaced. I only stayed long enough to nap in order to return home. The staff upon check in (Kasey) was amazing. She was polite, professional and friendly.
Business response:
Dear LISA, Thank you for taking the time to share your experience. We’re deeply sorry to hear about the condition of your room. Cleanliness is a top priority. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention and corrective action. At the same time, we’re grateful for your kind words about Kasey. We’re proud to have her on our team, and we’ll be sure to recognize her for providing the warm, professional service you described. We hope you’ll consider giving us another opportunit... read more
Not trying to complaining because it served its purpose, I was in the room from 11:30pm until 8:30am. It was “fine”. But….ive stayed at most of the hotels in the GSO area and this is by far the lowest grade. Again, it serves its purpose and I’d stay here again, but it is not that clean and it’s not that comfortable. If availability is out there and prices are close, I’d pick any other surrounding hotel.
Business response:
Dear Luke, Thank you for sharing your experience. We appreciate your remarks and are glad the room served its purpose for your short stay. That said, we’re sorry to hear that cleanliness and comfort didn’t meet your expectations. Your comments have been shared with our housekeeping and operations teams for review and consideration. We understand that when availability and pricing are similar, every detail matters, and we’re committed to improving. We hope you’ll consider giving us another chance to offer a better experience ... read more
Poor quality hotel. Did not feel comfortable or safe.
Even the room is non smoking. It smelled like smoke and people were vaping right outside the door. There is baby's bottle under the bed. Found bugs in the bathroom and a spider by the side table of the bed. I was not provided linen for the 3rd person that slept on the sofa bed. The sofa bed was not comfortable. The room lacked cleanliness. The hotel a bad odor of pets. I have stayed in other Extended Stays before. This one was not what I expended.
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.