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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was a dump. Nothing looked like the pictures on the web page! Our room was atrocious! Bed appeared to be something they found at the dumpster. Pull out bed was broke. Mattress looked like it came from the landfill. Filth and trash underneath the pull out bed. No linens. Fridge and stove would be something you would find in the 70's. The place smelled horrible.... like fried throw up. And there was huge blood stains all over the floor by the bed. Two minutes was two too long to be in the room. I requested a refund ... read more
Business response:
Dear Kevin, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
The room was filled with hair everywhere that did not belong to me. Spider webs in the corners of the room. Carpet and tub need to be replaced. I only stayed long enough to nap in order to return home. The staff upon check in (Kasey) was amazing. She was polite, professional and friendly.
Business response:
Dear LISA, Thank you for taking the time to share your experience. We’re deeply sorry to hear about the condition of your room. Cleanliness is a top priority. Your feedback has been shared with our housekeeping and maintenance teams for immediate attention and corrective action. At the same time, we’re grateful for your kind words about Kasey. We’re proud to have her on our team, and we’ll be sure to recognize her for providing the warm, professional service you described. We hope you’ll consider giving us another opportunit... read more
Not trying to complaining because it served its purpose, I was in the room from 11:30pm until 8:30am. It was “fine”. But….ive stayed at most of the hotels in the GSO area and this is by far the lowest grade. Again, it serves its purpose and I’d stay here again, but it is not that clean and it’s not that comfortable. If availability is out there and prices are close, I’d pick any other surrounding hotel.
Business response:
Dear Luke, Thank you for sharing your experience. We appreciate your remarks and are glad the room served its purpose for your short stay. That said, we’re sorry to hear that cleanliness and comfort didn’t meet your expectations. Your comments have been shared with our housekeeping and operations teams for review and consideration. We understand that when availability and pricing are similar, every detail matters, and we’re committed to improving. We hope you’ll consider giving us another chance to offer a better experience ... read more
Poor quality hotel. Did not feel comfortable or safe.
Even the room is non smoking. It smelled like smoke and people were vaping right outside the door. There is baby's bottle under the bed. Found bugs in the bathroom and a spider by the side table of the bed. I was not provided linen for the 3rd person that slept on the sofa bed. The sofa bed was not comfortable. The room lacked cleanliness. The hotel a bad odor of pets. I have stayed in other Extended Stays before. This one was not what I expended.
The pool was out for an entire week after I arrived and I wasn’t compensated for the inconvenience.
Business response:
Dear Latisha, Thank you for the high rating and for sharing your feedback. We completely understand the importance of pool access for many of our guests, and we humbly apologize for falling short of meeting this expectation during your stay. Despite this, we hope you had a pleasant time with us overall. We appreciate you bringing your concerns to our attention and are grateful for your patience. We hope to welcome you again with a better impression next time. Sincerely, Hotel Management
There was dirty plates under the heating vent
Business response:
Dear Kim, Thank you for bringing this to our attention. We take cleanliness seriously and apologize for the oversight during your stay. At Extended Stay America, we strive to provide a comfortable and tidy environment for all our guests. Your feedback helps us improve, and we hope you’ll give us another opportunity to offer you a much better experience in the future. Sincerely, Hotel Management
My stay was
Business response:
Dear Guest,Thank you for taking the time to leave your feedback. We appreciate you choosing to stay with us and are sorry to hear your experience did not align with the standards we aim to uphold. Your comments are important and will be shared with the appropriate teams to help us improve future visits. We value your perspective and hope you will consider giving us another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
Not Impressed Not an ideal stay for business travelers. Just never felt clean and comfortable. Stayed for 6 days. I guess I expected more of a hotel environment, and received a college apartment type experience. Place seemed warn down and the included breakfast was breakfast bars and coffee. When new towels were requested, they asked me to bring used one down. Not a huge deal, but not what I am used to when spending a couple hundred dollars a night for a hotel. There was not room cleaning service during my stay. Hate to give... read more
Business response:
Dear Guest,Thank you for choosing to stay with us and for sharing your impressions. We are grateful for your recognition of the features that may suit certain guests, and we sincerely regret that your experience did not meet your expectations. Please accept our apologies for the inconvenience you encountered. Your feedback is important and will be taken into consideration as we work to enhance our guest experience. We would appreciate the opportunity to welcome you again under better circumstances in the future.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.