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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pool was out for an entire week after I arrived and I wasn’t compensated for the inconvenience.
Business response:
Dear Latisha, Thank you for the high rating and for sharing your feedback. We completely understand the importance of pool access for many of our guests, and we humbly apologize for falling short of meeting this expectation during your stay. Despite this, we hope you had a pleasant time with us overall. We appreciate you bringing your concerns to our attention and are grateful for your patience. We hope to welcome you again with a better impression next time. Sincerely, Hotel Management
There was dirty plates under the heating vent
Business response:
Dear Kim, Thank you for bringing this to our attention. We take cleanliness seriously and apologize for the oversight during your stay. At Extended Stay America, we strive to provide a comfortable and tidy environment for all our guests. Your feedback helps us improve, and we hope you’ll give us another opportunity to offer you a much better experience in the future. Sincerely, Hotel Management
My stay was
Business response:
Dear Guest,Thank you for taking the time to leave your feedback. We appreciate you choosing to stay with us and are sorry to hear your experience did not align with the standards we aim to uphold. Your comments are important and will be shared with the appropriate teams to help us improve future visits. We value your perspective and hope you will consider giving us another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
Not Impressed Not an ideal stay for business travelers. Just never felt clean and comfortable. Stayed for 6 days. I guess I expected more of a hotel environment, and received a college apartment type experience. Place seemed warn down and the included breakfast was breakfast bars and coffee. When new towels were requested, they asked me to bring used one down. Not a huge deal, but not what I am used to when spending a couple hundred dollars a night for a hotel. There was not room cleaning service during my stay. Hate to give... read more
Business response:
Dear Guest,Thank you for choosing to stay with us and for sharing your impressions. We are grateful for your recognition of the features that may suit certain guests, and we sincerely regret that your experience did not meet your expectations. Please accept our apologies for the inconvenience you encountered. Your feedback is important and will be taken into consideration as we work to enhance our guest experience. We would appreciate the opportunity to welcome you again under better circumstances in the future.Sincerely,Hot... read more
Greensboro Asked for an upper floor room after arriving and being told that I was on the first floor, also it was a room usually reserved for the people with a handicap(which i was not). They refused to change my room stating it was the one assigned to me. My room happened to be next to the storage closet/kitchen, every morning approximately 0400 am they would go in and out of this room slamming the door. Brought it to the attention of management, nothing done about it(I was there for two and half weeks). Carpet worn severel... read more
Business response:
Dear Robert,Thank you for your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your concerns about room assignment, noise disturbances, and the condition of the facilities are deeply concerning and do not align with the quality we strive to provide. Additionally, the lack of action regarding the icy driveway is unacceptable, and we regret the oversight. We appreciate your patience in bringing these matters to management and regret that the concern was not addre... read more
Do not come The place smells. Couch mattress was awful. Housekeeping once a week. A/C doesn’t cool enough.
Business response:
Dear Guest, We apologize for your recent experience. It's disappointing to hear about the issues with odor, the sofa bed, housekeeping frequency, and air conditioning. We strive to provide a comfortable environment, and it's clear we missed the mark. Your feedback is valuable, and we will address these concerns promptly. Thank you for bringing this to our attention. We hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.