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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower was terrible, lukewarm water at best and no water pressure
Business response:
Dear Virginia, Thank you for being our guest. We apologize for the inconvenience you faced with the low water pressure during your stay. We understand how essential a proper water flow is, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
The outside picture of the property was attractive, however once we arrived we questioned our decision. Once we saw the clientele that was sitting outside and the odor of Marijuana in the air we were concerned about our security. Unfortunately the interior of the room was disappointing showing a great deal of wear and tear and the hallway was noisy from other guests.
Business response:
Dear C. Harvey, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. Please accept our apologies for the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincere... read more
The room smelled like cigarette smoke, and if you opened the window it was worse because there were constantly people smoking in the “no smoking” area by the entrance. The kitchen isn’t stocked, you have to request supplies. The staff was very friendly and accommodating though.
Business response:
Dear Arthur, Thank you for being our guest and reviewing our hotel. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the disruption to your stay caused by the lingering smell of smoke. Although smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite. Moreover, we apologize for the inconvenience of asking for kitchenware at the front desk. Our brand standard req... read more
I coukd not stay in the room it smellecd so bad of Marijuana that i was getting sick
Business response:
Dear Johnny, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the marijuana smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely,Hotel Management
DID NOT LIKE the property, NO Desk staff when trying to check out at 6 AM after i had called the night before to confirm there would be someone there. Broken vending machine in laundry room and NO where else to get water or soda and no one tried to help
Business response:
Dear Lorne, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
You can hear everyone next to you and people above us loud as can be until 1 am. Poor insulation, room spelled, refrigerator old, cabinets ready to come off hinges. Poor breakfast selection( plus muffins tasted like sawdust)
Business response:
Dear lori, Thank you for choosing our hotel during your recent visit to our area. We appreciate your review and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Just the worst. It's cheap but you might get stabbed. Won't recommend it and i won't go there again.
Business response:
Dear Hocine, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.