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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You can hear everyone next to you and people above us loud as can be until 1 am. Poor insulation, room spelled, refrigerator old, cabinets ready to come off hinges. Poor breakfast selection( plus muffins tasted like sawdust)
Business response:
Dear lori, Thank you for choosing our hotel during your recent visit to our area. We appreciate your review and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to avoid similar issues in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Just the worst. It's cheap but you might get stabbed. Won't recommend it and i won't go there again.
Business response:
Dear Hocine, Thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
My daughter and I arrived at the property late in the evening (1am) after a delayed flight. After checking in and paying for the week (we were there for a swim meet) we got in the elevator to go to our room. The elevator reeked like marijuana as did the floor and room we were staying in. I immediately went back downstairs and said we would not be staying for the week and was told to talk with the front desk person in the morning. The next morning, the front desk refused to refund my money. We checked out in the morning and w... read more
Business response:
Katie, it is indeed saddening to know that you had to leave us earlier than expected. We are sincerely sorry for the smokey experience you had and the inconvenience it caused. Your feedback will help us enforce our no-smoking policy effectively. We also regret reading your concern about the pending refund for the rest of your stay. You have our assurance that we will address your comments appropriately. We appreciate your patience in this matter in the meanwhile. Sincerely, Hotel Management
Nothing in the room not even a cup to drink out of. The drink machine was broken so couldn't even get a drink. I left.
Business response:
Charlie, thank you for staying at our hotel. We are sorry your stay was not the experience you deserve. We regret missing to inform you about our hotel policies for the in-room amenities including kitchenware. Since our suites are designed for guests desiring home-like living, they often bring their bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk. Dishware is also kept at the front office and provided upon request. We will take steps to communicate this more... read more
The room sucked so bad or was giving me a headache
Business response:
Michael, thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for the inconvenience you had experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Kitchen and windows non-functional. Kitchen, but no utensils whatsoever. The front desk could only provide a spoon, knife, bowl and saucer. Large stains on carpet. Of 3 windows, only one was operational.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we certainly apologize for any miscommunication regarding our... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.