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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My daughter and I arrived at the property late in the evening (1am) after a delayed flight. After checking in and paying for the week (we were there for a swim meet) we got in the elevator to go to our room. The elevator reeked like marijuana as did the floor and room we were staying in. I immediately went back downstairs and said we would not be staying for the week and was told to talk with the front desk person in the morning. The next morning, the front desk refused to refund my money. We checked out in the morning and w... read more
Business response:
Katie, it is indeed saddening to know that you had to leave us earlier than expected. We are sincerely sorry for the smokey experience you had and the inconvenience it caused. Your feedback will help us enforce our no-smoking policy effectively. We also regret reading your concern about the pending refund for the rest of your stay. You have our assurance that we will address your comments appropriately. We appreciate your patience in this matter in the meanwhile. Sincerely, Hotel Management
Nothing in the room not even a cup to drink out of. The drink machine was broken so couldn't even get a drink. I left.
Business response:
Charlie, thank you for staying at our hotel. We are sorry your stay was not the experience you deserve. We regret missing to inform you about our hotel policies for the in-room amenities including kitchenware. Since our suites are designed for guests desiring home-like living, they often bring their bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk. Dishware is also kept at the front office and provided upon request. We will take steps to communicate this more... read more
The room sucked so bad or was giving me a headache
Business response:
Michael, thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for the inconvenience you had experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Kitchen and windows non-functional. Kitchen, but no utensils whatsoever. The front desk could only provide a spoon, knife, bowl and saucer. Large stains on carpet. Of 3 windows, only one was operational.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we certainly apologize for any miscommunication regarding our... read more
The bed was extremely uncomfortable. The sheets did not even fit the mattress, and i woke up every morning with back pain. The kitchen did not have plates or utensils, and I had to grab them from the front desk. Due to all that, i check out 3 days early.
Business response:
Thank you for being our guest. We are sorry that the condition of your room did not meet your expectations and the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate your concerns and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Upon my arrival I was given a room that appeared to be cleaned and vacant ready just to get into a bed which mattress was full of urine. This was unexceptionable I was fully refund for my stay.
Business response:
Christina, thank you for your feedback. We sincerely apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Soooo gross The front desk staff is so kind and amazing so I don’t want this review to take away from them. But this hotel is so misleading on the outside and surrounding area. The inside is so disgusting like so disgusting. Just do not stay here. Trust me you don’t know me but you have to trust me. There is no way I would ever even consider staying here again I will sleep in my car if I have to. It is so outdated and it’s so creepy looking like one of those crazy scary motels in a movie. Everybody all down the hallway is sm... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.