This profile has been claimed by the business owner or representative.
Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was extremely uncomfortable. The sheets did not even fit the mattress, and i woke up every morning with back pain. The kitchen did not have plates or utensils, and I had to grab them from the front desk. Due to all that, i check out 3 days early.
Business response:
Thank you for being our guest. We are sorry that the condition of your room did not meet your expectations and the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate your concerns and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Upon my arrival I was given a room that appeared to be cleaned and vacant ready just to get into a bed which mattress was full of urine. This was unexceptionable I was fully refund for my stay.
Business response:
Christina, thank you for your feedback. We sincerely apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Soooo gross The front desk staff is so kind and amazing so I don’t want this review to take away from them. But this hotel is so misleading on the outside and surrounding area. The inside is so disgusting like so disgusting. Just do not stay here. Trust me you don’t know me but you have to trust me. There is no way I would ever even consider staying here again I will sleep in my car if I have to. It is so outdated and it’s so creepy looking like one of those crazy scary motels in a movie. Everybody all down the hallway is sm... read more
I just needed a hotel room for the night that was pet friendly. The staff was kind, had no issues with them. The room itself was dirty. I could look past stains on counters and carpet with the price point, but I expected a clean room especially during a pandemic. The room had not been vacuumed, dusted, or even fully picked up. There was trash under the bed. The bathroom smelled so badly of pee, the toilet had dried up pee all over it. I was grossed out but it was after 10pm when I got in and I’d only be there till checkout. ... read more
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure we are delivering clean and well-maintained accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Disappointing We booked this room for 2 nights for our anniversary. I was especially looking forward to the pool since I hadn't been in a pool since covid. When checking in we were told the pool was closed indefinitely. If you are choosing a hotel for its amenities, that's what you're paying for. The room had a kitchenette but absolutely no dishes or pans or utensils of any kind, so you couldn't use any of it. There was no ice bucket and no ice to be found. We could not even find vending machines. The room was okay but just ... read more
Business response:
Thank you for taking the time to share your feedback online. We regret not meeting your expectations for an enjoyable stay. We are sorry for your disappointment with your suite and the pool being out of service. Please know, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we apologize if this was not explained by our team. We hope your future travels will bring you back this way. Sincerely, Hotel Management
Loud construction work being done on room next door!
Business response:
Thank you for selecting our hotel for your stay. We apologize for being unable to deliver a comfortable stay due to the construction work in the suite next to yours. We truly regret the inconvenience this caused. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I like every thing except booking one room two bedroom but I got one bed one sofa for three person that’s not fair
Business response:
Thank you for staying at our hotel. We are truly sorry for being unable to provide you with the suite of your choice. However, we are also glad to know you did like the other aspects of your stay. We appreciate you selecting us and hope you will allow us an opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.