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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Greensboro Asked for an upper floor room after arriving and being told that I was on the first floor, also it was a room usually reserved for the people with a handicap(which i was not). They refused to change my room stating it was the one assigned to me. My room happened to be next to the storage closet/kitchen, every morning approximately 0400 am they would go in and out of this room slamming the door. Brought it to the attention of management, nothing done about it(I was there for two and half weeks). Carpet worn severel... read more
Business response:
Dear Robert,Thank you for your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your concerns about room assignment, noise disturbances, and the condition of the facilities are deeply concerning and do not align with the quality we strive to provide. Additionally, the lack of action regarding the icy driveway is unacceptable, and we regret the oversight. We appreciate your patience in bringing these matters to management and regret that the concern was not addre... read more
Do not come The place smells. Couch mattress was awful. Housekeeping once a week. A/C doesn’t cool enough.
Business response:
Dear Guest, We apologize for your recent experience. It's disappointing to hear about the issues with odor, the sofa bed, housekeeping frequency, and air conditioning. We strive to provide a comfortable environment, and it's clear we missed the mark. Your feedback is valuable, and we will address these concerns promptly. Thank you for bringing this to our attention. We hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
The room I stayed in smelled like dog pee. Clearly they'd just cleaned the room, left the windows open and a fan running before I arrived. It was disgusting, not sure why that room wasn't blocked so the carpet could be properly shampooed before having it available for a new guest.
Business response:
Dear Angelique, We are sorry for the unpleasant odor you experienced during your stay. We are also concerned to hear about the issues with your room and apologize for the oversight. Your feedback has been shared with our housekeeping team to ensure this situation is addressed immediately. We understand how important a fresh and clean environment is for our guests and are committed to making the necessary improvements. Thank you for bringing this to our attention.Sincerely,Hotel Management
Staff at front desk were the nicest. Sonya was awesome. The whole place smells bad. Very dated. The elevator & hallways smelled of Marijuana. You have to walk through a cloud of smoke as guests smoke outside at the entrance. Carpets were so very dirty, I kept my flip flops on when I needed to walk on the carpet. The a/c blew on your face while in bed, but if it was cut down some the room was hot and sticky. There was no inbetween. The toilet was very dirty, just needed some vleach and a bowl scrubber, easy & quick but there ... read more
Business response:
Dear sonja, Thank you for choosing us and appreciating the staff. However, we are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to your needs. Once again, we are sorry for letting... read more
This property is old and smelly. No amenities for the money. No coffee pots in rooms like most. Inside is just dark and gloomy. Iwe were not pleased at all for that price we paid. Will not ever stay again and I advise all to reconsider your choice
Business response:
Dear Mildred, Thank you for sharing your experience. We regret to hear that your stay did not meet your expectations. Your feedback regarding the property’s condition and lack of amenities is essential. We understand your concerns about the room ambiance and the absence of a coffee pot. We strive to provide value to all our guests and are sorry we fell short. Your comments will be reviewed with our team to help us improve. We appreciate your feedback and hope you might reconsider staying with us in the future as we work on e... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.