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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I stayed in smelled like dog pee. Clearly they'd just cleaned the room, left the windows open and a fan running before I arrived. It was disgusting, not sure why that room wasn't blocked so the carpet could be properly shampooed before having it available for a new guest.
Business response:
Dear Angelique, We are sorry for the unpleasant odor you experienced during your stay. We are also concerned to hear about the issues with your room and apologize for the oversight. Your feedback has been shared with our housekeeping team to ensure this situation is addressed immediately. We understand how important a fresh and clean environment is for our guests and are committed to making the necessary improvements. Thank you for bringing this to our attention.Sincerely,Hotel Management
Staff at front desk were the nicest. Sonya was awesome. The whole place smells bad. Very dated. The elevator & hallways smelled of Marijuana. You have to walk through a cloud of smoke as guests smoke outside at the entrance. Carpets were so very dirty, I kept my flip flops on when I needed to walk on the carpet. The a/c blew on your face while in bed, but if it was cut down some the room was hot and sticky. There was no inbetween. The toilet was very dirty, just needed some vleach and a bowl scrubber, easy & quick but there ... read more
Business response:
Dear sonja, Thank you for choosing us and appreciating the staff. However, we are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to your needs. Once again, we are sorry for letting... read more
This property is old and smelly. No amenities for the money. No coffee pots in rooms like most. Inside is just dark and gloomy. Iwe were not pleased at all for that price we paid. Will not ever stay again and I advise all to reconsider your choice
Business response:
Dear Mildred, Thank you for sharing your experience. We regret to hear that your stay did not meet your expectations. Your feedback regarding the property’s condition and lack of amenities is essential. We understand your concerns about the room ambiance and the absence of a coffee pot. We strive to provide value to all our guests and are sorry we fell short. Your comments will be reviewed with our team to help us improve. We appreciate your feedback and hope you might reconsider staying with us in the future as we work on e... read more
Shower was terrible, lukewarm water at best and no water pressure
Business response:
Dear Virginia, Thank you for being our guest. We apologize for the inconvenience you faced with the low water pressure during your stay. We understand how essential a proper water flow is, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
The outside picture of the property was attractive, however once we arrived we questioned our decision. Once we saw the clientele that was sitting outside and the odor of Marijuana in the air we were concerned about our security. Unfortunately the interior of the room was disappointing showing a great deal of wear and tear and the hallway was noisy from other guests.
Business response:
Dear C. Harvey, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. Please accept our apologies for the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincere... read more
The room smelled like cigarette smoke, and if you opened the window it was worse because there were constantly people smoking in the “no smoking” area by the entrance. The kitchen isn’t stocked, you have to request supplies. The staff was very friendly and accommodating though.
Business response:
Dear Arthur, Thank you for being our guest and reviewing our hotel. While we are pleased that you loved the hospitable service provided by our associates, we apologize for the disruption to your stay caused by the lingering smell of smoke. Although smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite. Moreover, we apologize for the inconvenience of asking for kitchenware at the front desk. Our brand standard req... read more
I coukd not stay in the room it smellecd so bad of Marijuana that i was getting sick
Business response:
Dear Johnny, Thank you for choosing our hotel. We are sorry for the inconvenience you experienced due to the marijuana smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely,Hotel Management
DID NOT LIKE the property, NO Desk staff when trying to check out at 6 AM after i had called the night before to confirm there would be someone there. Broken vending machine in laundry room and NO where else to get water or soda and no one tried to help
Business response:
Dear Lorne, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.