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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I just needed a hotel room for the night that was pet friendly. The staff was kind, had no issues with them. The room itself was dirty. I could look past stains on counters and carpet with the price point, but I expected a clean room especially during a pandemic. The room had not been vacuumed, dusted, or even fully picked up. There was trash under the bed. The bathroom smelled so badly of pee, the toilet had dried up pee all over it. I was grossed out but it was after 10pm when I got in and I’d only be there till checkout. ... read more
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure we are delivering clean and well-maintained accommodations. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Disappointing We booked this room for 2 nights for our anniversary. I was especially looking forward to the pool since I hadn't been in a pool since covid. When checking in we were told the pool was closed indefinitely. If you are choosing a hotel for its amenities, that's what you're paying for. The room had a kitchenette but absolutely no dishes or pans or utensils of any kind, so you couldn't use any of it. There was no ice bucket and no ice to be found. We could not even find vending machines. The room was okay but just ... read more
Business response:
Thank you for taking the time to share your feedback online. We regret not meeting your expectations for an enjoyable stay. We are sorry for your disappointment with your suite and the pool being out of service. Please know, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we apologize if this was not explained by our team. We hope your future travels will bring you back this way. Sincerely, Hotel Management
Loud construction work being done on room next door!
Business response:
Thank you for selecting our hotel for your stay. We apologize for being unable to deliver a comfortable stay due to the construction work in the suite next to yours. We truly regret the inconvenience this caused. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I like every thing except booking one room two bedroom but I got one bed one sofa for three person that’s not fair
Business response:
Thank you for staying at our hotel. We are truly sorry for being unable to provide you with the suite of your choice. However, we are also glad to know you did like the other aspects of your stay. We appreciate you selecting us and hope you will allow us an opportunity to serve you again. Sincerely, Hotel Management
Cons- Had to get our kitchen furnishings from downstairs. No pool as advertised on internet. Rude front desk. Bug feces in corners of kitchen counter. Left after first night. There are no pros. Would not stay here again even for one night.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, ... read more
I was very disappointed i didn't like anything at all. the lobby was dirty, tables are dusty never cleaned, the floor was look like never vacuumed.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Pro and Cons Pros- Nikki at the front desk asked us by name how things were going anytime we encountered her. She really cared about how our stay was. Unfortunately she was only there one of the nights we stayed. The kitchen was nice to have with a stove, microwave, oven, and full size fridge with freezer. There was a recliner in room and that was nice while watching TV during the day. Cons- We reserved a King room with a pullout couch since we had our two children with us and when we got there the King room's pullout couch ... read more
Business response:
Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable; we are always here to help! We hope you will stay with us again soon. Sincerely, Hotel Management
I was given two non smoking rooms and both smelled like stale ashtrays. I ended up leaving and going across the street
Business response:
Thank you for your review of your recent visit. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,310 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.