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Extended Stay America - Greensboro - Airport
- Hotels
- Greensboro, NC
About this business
Location details
7617 Thorndike Rd., Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cons- Had to get our kitchen furnishings from downstairs. No pool as advertised on internet. Rude front desk. Bug feces in corners of kitchen counter. Left after first night. There are no pros. Would not stay here again even for one night.
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, ... read more
I was very disappointed i didn't like anything at all. the lobby was dirty, tables are dusty never cleaned, the floor was look like never vacuumed.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Pro and Cons Pros- Nikki at the front desk asked us by name how things were going anytime we encountered her. She really cared about how our stay was. Unfortunately she was only there one of the nights we stayed. The kitchen was nice to have with a stove, microwave, oven, and full size fridge with freezer. There was a recliner in room and that was nice while watching TV during the day. Cons- We reserved a King room with a pullout couch since we had our two children with us and when we got there the King room's pullout couch ... read more
Business response:
Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable; we are always here to help! We hope you will stay with us again soon. Sincerely, Hotel Management
I was given two non smoking rooms and both smelled like stale ashtrays. I ended up leaving and going across the street
Business response:
Thank you for your review of your recent visit. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
I will never stay at this hotel again. The staff member that I dealt with was not friendly. Worst hotel stay in a very long time.
Business response:
Thank you for providing feedback about your stay at our hotel. We are disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will review this instance to see what went wrong. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and hospitality. Sincerely, Hotel Management
The property looked nothing like the pictures on this site. They didn’t offer kitchen supplies like stated on the site. What they had to offer was half clean so I had to go out and purchase supplies.
Business response:
Thank you for your recent stay and for taking the time to share your comments. We certainly apologize if our website contained inaccurate information and caused any confusion and inconvenience. Thank you for bringing the situation to our attention. We will research the discrepancy on the website and make the necessary changes. Also, your concerns regarding cleanliness will be shared with the housekeeping team for review and action. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
No cart to load or unload. Had to make 6 trips. It was raining pretty hard on leaving and no portico to pull under. I pulled under the little porch and was told to move.
Business response:
Victor, thank you for sharing your concern with us. We sincerely apologize for the inconvenience you had upon arrival and regret how disappointed you felt. It is never our intention to cause any discomfort, and we hope we will improve your impression of us in the future. Sincerely, Hotel Management
The overall hotel is not bad for the price. I did not have a good experience though. My WiFi would not work when I checked in. I called the front desk and the lady said she couldn’t help and I had to call tech support. I called tech support and was told my last name was only showing as a M And not the full 5 letter last name. The system does not recognize just M as a valid last name so it was not allowing me to connect. Any last name under 3 letters is considered invalid. Tech support guy called the front desk to change my i... read more
Business response:
Thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greensboro - Airport
How is Extended Stay America - Greensboro - Airport rated?
Extended Stay America - Greensboro - Airport has a 3.8 star rating with 1,289 reviews.
When is Extended Stay America - Greensboro - Airport open?
Extended Stay America - Greensboro - Airport is open now. It will close tomorrow at 12:00 a.m.