This profile has been claimed by the business owner or representative.
Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the cleanliness of the room you can tell it had not been dusted a wipe down a while the carpets needed to be vacuumed there were obvious and various things left under the bed behind the dresser the dresser drawers needed to be wiped out as well as heavy dust open the refrigerator under the microwave light fixtures window seals as well as the air condition unit needed to be blowed out as well
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Need daily cleaning They could not the rooms we reserved and paid. The gave us one bed for two persons. They could not fix the situation for two days
Business response:
Thank you for your recent stay at our hotel. We apologize for the difficulties and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Asked what day we wanted the room clean and they never came to do it. No one was ever around the front desk or answering the phone when you need them.
Business response:
Neil, thank you for choosing our hotel for your lodging needs and for your most sincere review. Please accept our apologies for the inconvenience you had during your recent stay. We truly take pride in our guest service. We have shared your comments and concerns with our staff and we are making modifications to our procedures so that this does not happen again. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We would... read more
The property was beyond disgusting. I don’t know how you can call a room clean with stains on sheets and hair left on the shower walls.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The room was not clean !!! The tub had hair, no shower curtain, chairs were filthy, towels had been used, had to ask for wash cloths. Busted shower head and light cover. Ironing board was broken and floor not vacuumed. Location and friendly staff was good. Also room was large but housekeeping very poor.
Business response:
Joe, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
There was someone to greet me upon checking in to the hotel. It took nine days before my hotel room was cleaned. On the days on between someone would enter my room to pull the blinds. Nothing else was complete. The on the go breakfast was okay. It would be nice to have fresh fruit pn the go.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more
There was no wash clothes or toilet paper had keep call over an over
Business response:
Thank you for being our guest. We're sorry for your disappointment with the in-room amenities. Please know ur hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, the things such as toiletries and towels are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a retu... read more
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,234 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.