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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very tired. When I checked in I was first given keys to a used room, the second attempt was a room where the window unit wasn't functioning. Third time was ok, yet I should have paid a bit more for a better hotel.
Business response:
Thank you for sharing your review. We are sorry you feel we did not merit the rate you paid. We have shared your feedback and observations about our rooms with appropriate members of our organization to see where we can make improvements. Thank you again, and we hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Sketchy and Dirty I do not recommend this location. I did not feel safe. I saw several people loitering in the parking lot with suspicious behaviors. One man was on the curb in the bushes looking like he was drugged and about to pass out. In the middle of the night we had to go outside for a fire alarm. There was a horrible smell. The rooms and furniture were old, worn and dirty. They could do a much better job cleaning the whole place. The front desk staff would disappear for long periods of time and not help customers.
location was good- check in was at 3pm... room not ready until 8pm -busy high volume weekend - manager left early fully knowing it was under staffed for the work load - that being said, the staff that was there were very polite & helpful with what they had to work with - the location was not properly stocked with items listed as being available for in room kitchen - advertised a continental breakfast, did not have one - asked to speak to the manager multiple times during my stay(3 days) she was never there- including time of... read more
Business response:
Thank you for evaluating your visit to our hotel. We sincerely apologize for the wait time you experienced at check-in due to the room not being available timely. Your feedback for the oversight is shared with our housekeeping team to be more diligent going ahead. We apologize for the lack of kitchenware and the inconvenience it caused. Your concern is discussed with the appropriate individuals of our organization to improve our offerings going ahead. What you experienced is not acceptable, but we would like you to consider ... read more
Dirty. Vacuum the hallways. Wipe down surfaces. Breakfast isn't a basket of granola bars that looks like it is going to fall off the shelf. This property is dirty . Take some pride and clean it up.
Business response:
Thank you for sharing your feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Your comments in regard to the grab-and-go breakfast offerings have been shared with our brand lea... read more
Wow.. i smell bleach everywhere and lobby foor is not clean
Business response:
Thank you again for your feedback. We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
I did not like the cleanliness of the room you can tell it had not been dusted a wipe down a while the carpets needed to be vacuumed there were obvious and various things left under the bed behind the dresser the dresser drawers needed to be wiped out as well as heavy dust open the refrigerator under the microwave light fixtures window seals as well as the air condition unit needed to be blowed out as well
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Need daily cleaning They could not the rooms we reserved and paid. The gave us one bed for two persons. They could not fix the situation for two days
Business response:
Thank you for your recent stay at our hotel. We apologize for the difficulties and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.