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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower curtain had mold in it, towels were dinty and the furniture was peeling off.
Business response:
Shirley, we are very sorry for the cleanliness issue you encountered and regret our hotel did not meet your expectations. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our service moving ahead. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The floors were filthy in the room and in the rest of the hotel. The lights beside the bed didn't work, the dresser was broken, the kitchen area was dingy, there weren't any cups to be seen, and maid service was only once a week! If I would have known that, I wouldn't have stayed here.
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective team, and we're working with them to fix the problems you mentioned. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Managem... read more
Please Clean! My room was dirty. The floor was sticky... it was very unpleasant. The hotel has potential.... because the rooms look fairly good.
Business response:
Sonnya, thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you faced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Smelly room, ac not cooling like it should, noisy.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and that ruined your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Needs updating Overnight stay. I couldn't have stayed more than 1 night. The interior window in our room wouldn't even shut. It was jarred open about 2 inches.
Business response:
Douglas, thank you for being our guest. We are sorry your stay was not to your expectations and for the issue you encountered. Your concern will be shared with the appropriate team to improve our future guests’ experiences. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
You need to teach your staff that when a woman traveling alone checks in you do not announce her room number out loud for anyone else in the lobby to hear. It's basic security.
Business response:
Thank you for taking the time to review your stay. We're sorry for the poor service you received for our front desk associate. Please know we provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
worse ever
Business response:
Curtis, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,234 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.