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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asked what day we wanted the room clean and they never came to do it. No one was ever around the front desk or answering the phone when you need them.
Business response:
Neil, thank you for choosing our hotel for your lodging needs and for your most sincere review. Please accept our apologies for the inconvenience you had during your recent stay. We truly take pride in our guest service. We have shared your comments and concerns with our staff and we are making modifications to our procedures so that this does not happen again. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We would... read more
The property was beyond disgusting. I don’t know how you can call a room clean with stains on sheets and hair left on the shower walls.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The room was not clean !!! The tub had hair, no shower curtain, chairs were filthy, towels had been used, had to ask for wash cloths. Busted shower head and light cover. Ironing board was broken and floor not vacuumed. Location and friendly staff was good. Also room was large but housekeeping very poor.
Business response:
Joe, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
There was someone to greet me upon checking in to the hotel. It took nine days before my hotel room was cleaned. On the days on between someone would enter my room to pull the blinds. Nothing else was complete. The on the go breakfast was okay. It would be nice to have fresh fruit pn the go.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more
There was no wash clothes or toilet paper had keep call over an over
Business response:
Thank you for being our guest. We're sorry for your disappointment with the in-room amenities. Please know ur hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, the things such as toiletries and towels are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a retu... read more
The shower curtain had mold in it, towels were dinty and the furniture was peeling off.
Business response:
Shirley, we are very sorry for the cleanliness issue you encountered and regret our hotel did not meet your expectations. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our service moving ahead. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The floors were filthy in the room and in the rest of the hotel. The lights beside the bed didn't work, the dresser was broken, the kitchen area was dingy, there weren't any cups to be seen, and maid service was only once a week! If I would have known that, I wouldn't have stayed here.
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective team, and we're working with them to fix the problems you mentioned. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.