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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please Clean! My room was dirty. The floor was sticky... it was very unpleasant. The hotel has potential.... because the rooms look fairly good.
Business response:
Sonnya, thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you faced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Smelly room, ac not cooling like it should, noisy.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room and that ruined your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Needs updating Overnight stay. I couldn't have stayed more than 1 night. The interior window in our room wouldn't even shut. It was jarred open about 2 inches.
Business response:
Douglas, thank you for being our guest. We are sorry your stay was not to your expectations and for the issue you encountered. Your concern will be shared with the appropriate team to improve our future guests’ experiences. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
You need to teach your staff that when a woman traveling alone checks in you do not announce her room number out loud for anyone else in the lobby to hear. It's basic security.
Business response:
Thank you for taking the time to review your stay. We're sorry for the poor service you received for our front desk associate. Please know we provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
worse ever
Business response:
Curtis, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room was disgusting, there was a sock in the floor, some trash in the floor, and there was a plate with food on it stinking up the fridge. the employee working said they would give us a refund had we not paid through Hotels.com
Business response:
Meagan, thank you for being so specific in your evaluation of our hotel. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
If you can find better, don’t book here. The room had a bad odor and know one came to clean the room nor change the towels.
Business response:
Larry, thank you for your review. We apologize for the odor issues you encountered in your room and for the inconvenience you had due to our hotel. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide h... read more
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.