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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and Outdated Do not recommend staying here even with the cheap rate. You get what you pay for and this is a perfect example. Spend a few dollars more for any other chain. You won't regret it.
Business response:
Thank you for taking the time to write a review of your stay. We are sorry to hear that you found our hotel to be dirty and outdated. We always try to provide our guest with a "home away from home" experience and I am sorry that we failed at this. We will review our cleanliness standards and procedures to ensure that future guests have a better experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future
terrible experience Upon arrival to the extended stay we were turned away because they were booked for the night. This was a huge inconvenience because we booked here for the ability to walk to other businesses. Also having to drive somewhere else made me late for work. I was working and my wife was left with no car. Also the front desk people gave us the wrong street name for the other location. It was a main stay suites which was cost a little more nightly normally which usually would have been nice had it not been so far ... read more
Business response:
I appreciate you taking the time to write such a review of your stay. Please accept our apologies that we were unable to honor your reservation, and that the location of your new hotel was inconvenient for you. We are very sorry for your experience. In response to your feedback, we will be working to review our booking policies to ensure that your experience is not repeated. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Clean but old Stayed for three nights Hotel was clean but showing its age. A/C unit and refrigerator were very noisy, no hair dryer. Multiple holes in dresser where previous tv's had been bolted down. Counter tops, carpets etc had a general look of old and worn. Staff were very friendly but not as professional as they should be when talking with you, more like co workers than paying customers
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues and level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance issues to ensure your experience is not repeated. Please know, while we do not offer toiletry items in our rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Again, thank you for the comments. We woul... read more
Nice size room but not so clean Plenty of space in room. Bathroom cleanliness had a lot to be desired. I was traveling and needed to rest for the night. If I needed to stay for an extended stay, this would be a good choice as it has a nice kitchenette.
Business response:
Andrea - Thank you so much for posting a review of our hotel. I'm so pleased to hear that you were pleased with your spacious room. Still, I am sorry to hear that the cleanliness of your room wasn't up to standard. We will look into this issue and make sure it is corrected for the future. Thank you for choosing Extended Stay America. We hope to see you again soon, should your travels bring you back to our area.
First room Mattress was a rock and rolled us to center. Microwave stopped working. Moved to second room. Mattress was much better. It appeared that the batteries were removed from the smoke alarm! (sliding door was open on alarm) Smoking sand pit was just outside the door - not great! Convenience of location may not bring us back!
Staples on rug - needed cleaning. Only one fork for eating. On arrival was not told about breakfast hours. In morning desk manager yelled at worker. Arriving at 9 for breakfast, no fruit, breakfast bars etc. Yes coffee was there! No one at desk. Had to dial 0 to get clerk(a sign told what to do!). Sha said that she had many duties to help other workers. I believed her. Everything was better on previous stays. I hope that things improve!
Misery The hotel had the worst beds imaginable. A fire caused us to evacuate at 1 AM. The faucet in the bathroom leaked more than came out of the spigot. Water drizzled out of the shower head. The room smelled (before the smoke - the smoke actually made it better). We left well before the end of our reservation. I will not ever consider any of this chain's properties again.
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.