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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the carpet in the rug and the floor in the kitchen was filthy! The hallway was very dark with dim lights. It made for a creep feeling walking down the hall to our room. A hotel room that has a full size refrigerator a cook top and microwave but doesn't have a pot, spoon. We had to get all kitchen supplies and lug them to or room.. even a toaster!! And there was no DISHWASHER!! horrible!!
Business response:
We apologize for not meeting your expectations and for the cleanliness issues you experienced in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
overall experience This hotel was suggested by the Orbitz telephone representative. I would never have stayed at this type of hotel. Although it appeared freshly painted and updated in the rooms, the type of people staying there were a concern. I was uncomfortable during my stay and there was a lot of dirt and clomps of mud tracked in by the type of people staying there. Couldn't help but feel like if a Border Patrol rep showed up, over half of the hotel would have emptied out. Very disappointed with their recommendation.
Business response:
We sincerely apologize for the cleanliness issue you encountered in your room and that you felt unsafe while being here. Your concern regarding the cleaning is shared with our housekeeping team to review and action. Kindly note, our team is well trained to handle any situation and maintains a good environment. Please consider returning again so we can provide you with a better experience on a future date. Sincerely, Hotel Management
Full of roaches. Awful. Furniture is really beat up. Hard to be in that room.
Business response:
Philip, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Hotels.com should take this hotel off their websit I wouldn't stay here. Lobby and grounds are pretty shady. If I had my family with me I would have gone elsewhere. The room was dirty. I asked for a late check out and was denied. Stay at the Belmont Inn a few miles away. Closer to amenities and nice staff with clean rooms at Belmont.
Business response:
Brian, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, General Manager
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were not checked in and accommodated in a timely manner. I am speaking with my staff to ensure that this issue does not happen again in the future. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Wouldn't stay here again First impression- front desk clerk had a shirt on that looked like he'd slept in it. Other than that he was very personable. Room smelled like a wet dog. The alarm clock had some sort of fluffy film on it - quite disgusting. Furniture in room had chunks knocked off it. Noticed the carpet in the hallway had a big ball of what looked like human hair lying on it. Bathroom and towels looked clean. I asked to be moved but was told I had the last room and offered Febreeze. Pizza place over the car park... read more
No a happy sleeper The fire alarm went off at 1:00am. My husband our two little ones 11 months and I spent an hour and twenty minutes outside the motel before being let back in! Police, fire fighters and paramedics were there! No one from the motel apologized to us or offered a refund!!! I asked about what had happened knowing they probably wouldn't tell us anything. All they said was there was an insistent but could say what,but it wasn't a fire! Still no apologies for the inconvenience!!!!
Worst place I have ever been!!! Only ever 7th day room service. The entire hotel stinks. Breakfast one of the worst I have ever seen. I booked with expedia.com and had no change to leave the hotel earlier. Just horrible. The corridors are dirty and it smells really nasty. No equipments in the kitchen, which is inside the room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest... read more
False advertising This was listed as having a free continental breakfast like most hotels do. But all they had was "breakfast on the go" meaning muffins and apples you could grab on your way out. There was no maid service all week. Their internet would not let me send emails.
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.