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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
did not sleep good at all The bed was not comfortable at all
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the comfort of the bed is truly regrettable. I apologize for your experience. To uphold our company's high standards, we will try to improve the comfort of our beds with extra pillow toppers when necessary. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Time for a remodel/upgrade Dated and in need of a refresh, carpet and all finishes have need of an upgrade. The lobby and breakfast area need to be enlarged and to be more inviting. The staff was cold and unfriendly, it was time for a shift change or a new job.
Business response:
Thank you for your review. I’m sorry that your stay was not up to standard. In response to your feedback, I am happy to say that we are currently under renovation and I have reviewed your comments with our staff to ensure each guest receives great customer service. Thank you for your feedback.
look elsewhere This is more a boarding place for itinerant tradesman than hotel. The property is not well-kept and as of July 2015 is about to go a complete renovation. I'd look elsewhere.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay did not meet our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Disappointed I was disappointed that there wasn't an ice machine in the hotel. There were empty ice trays in the freezer but it took 4 hours to make ice. No utensils in the kitchen either.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. To uphold our company's high standards, we will work to make sure we are clearly communicating our amenities during check-in. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to... read more
Not Awful, But a Bit Disappointing Barely worth the price. Did not receive the rooms that we reserved. Hotel overbooked, so we were given a room with two twin beds rather than the two doubles that we purchased. Rooms were pretty clean, but there was an incident in which some type of insect may have been present. Location's not bad, close to highway, stores, etc. Overall, I would not pay full price, or even close to it, for this hotel. You might take a shot if you get a deep discount on the rate.
Business response:
I appreciate you taking the time to write a review of your experience with us. We apologize that we did not have the correct bed type available and that there were cleanliness issues in your room. To uphold our company's high standards, our hotel will be undergoing a renovation starting in July which will help to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity... read more
Greet I wasn't satisfied. Didn't get the smoking room I paid for
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your stay. Unfortunately we are unable to guarantee smoking preference because we only have a select number of smoking rooms. In response to your feedback, I will be meeting with my front desk staff to make sure they better communicate our smoking policy to guests. Thank you very much for providing us with your feedback. We hope that you will give us the oppor... read more
Shortened Stay This was not a good stay. They did not have a non-smoking room available even though I made the reservation months in advance. Stayed one night and cancelled the remainder of the three day reservation and found another hotel. This place is run down, dirty, and not suitable for families.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we were unable to provide you with a non-smoking room, and that your room had cleanliness issues. To make sure this doesn't happen again, I am coaching my housekeeping staff about the cleanliness of the hotel. As well, I will meet with my front desk staff to review our reservation procedures to prevent your experience from being repeated. Thank you very much for providing us with your feedback. We hope that you will give us... read more
Hotel Quality Will Never stay there again, hotel needs renovation a completely new makeover outdated
Dissappointed Room was run down, shower curtain moldy, walls dirty, all cupboards were empty, bathroom was nasty, toilet old and broken,, old smelly carpet, fire alarm went off in the middle of the night, people partying and loud late into the night, people congregating and smoking right outside the front door and cigarette butts all over the ground. Totally not what I was expecting from a famous named hotel. I wouldn't even give it half a star. It was downright disgusting. I feel that I wasted my money and I would never sta... read more
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness, maintenance, and noise issues. As this hotel’s manager, I can assure you that I am working with my team to ensure that we are better monitoring noise issues. As well, I am reviewing our inspection and cleanliness procedures with my housekeeping and maintenance staff to ensure that our rooms are clean and in working order. I really appreciate you bringing this to our attention. We hope that you will give us t... read more
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,263 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.