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Extended Stay America - Greenville - Airport
- Hotels
- Greenville, SC
About this business
Location details
3715 Pelham Rd., Greenville, SC, 29615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worse ever
Business response:
Curtis, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room was disgusting, there was a sock in the floor, some trash in the floor, and there was a plate with food on it stinking up the fridge. the employee working said they would give us a refund had we not paid through Hotels.com
Business response:
Meagan, thank you for being so specific in your evaluation of our hotel. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
If you can find better, don’t book here. The room had a bad odor and know one came to clean the room nor change the towels.
Business response:
Larry, thank you for your review. We apologize for the odor issues you encountered in your room and for the inconvenience you had due to our hotel. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide h... read more
They really shouldn't call they're breakfast a breakfast - very, very disappointed... And the place wasn't very clean
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us a chance to ... read more
Business response:
Shelley, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Wait until construction is finished! This property is under construction and was a mess! My first room didn't have power. It was on the third floor and the elevator is out, so I had to carry all my luggage up and down the stairs several times before getting a room with lights. Even then, the lights flickered. I was given the impression there would be continental breakfast, but it was really just granola bars and pre-packaged muffins. I was really let down by the physical appearance, the accommodations, and the comfort. I wou... read more
Business response:
Sara, thank you for being our guest and for taking the time to share your experience. We apologize for the difficulties you encountered while you were here. Please know we're in the midst of our renovation and transformation with new features and modern design. We look forward to sharing our renewed and updated hotel with our guests, so we hope that you will return soon to experience it first hand. Sincerely, Hotel Management
This was probably the worst hotel experience I have ever had. They over booked their rooms then tried to put my 14 yr in a room by herself. After the first night they did no room service. Upon checkout I was told that I couldn’t even get a copy of my receipt. I highly suggest lookin elsewhere if you are staying in the area.
Business response:
Todd, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually ... read more
Terrible service , elevator broken,service desk no staff on duty, to obtain clean towels needed to bring soiled towels to front desk, the breakfast that was listed as continental was a desk with coffee instant oatmeal or a granola bar.When we asked about why they listed breakfast as continental, the desk person said they have told Expedia for 12 years to change what is listed , overall very disappointing will never stay again !
Business response:
Please accept our apologies for the issues you encountered during your stay with us and regret the inconvenience it caused. We are especially sorry the lack of elevator service was an inconvenience for you. Please come back to visit us again and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Also, your feedback will be used as a training tool so that we can make our future guests visit a memorable one. We hope you will give us an opportunity to re... read more
Worst hotel at high price The room was ok to stay, location is good but for the price the facilities are not quite up to the mark, breakfast is snack bars and oat meal packets,one day they had muffins and nothing else for the next 4 days. Toiletries and room cleaning is extra dollars and we need to pay for utensils as well, lift is under repair
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Greenville - Airport
How is Extended Stay America - Greenville - Airport rated?
Extended Stay America - Greenville - Airport has a 3.6 star rating with 1,266 reviews.
When is Extended Stay America - Greenville - Airport open?
Extended Stay America - Greenville - Airport is open now. It will close tomorrow at 12:00 a.m.