Extended Stay America - Greenville - Airport

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations with regard to your room and the service issue you encountered here. Your feedback is shared with all of the concerned team as it will be used to improve our performance going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. We hope you’ll give us a chance to regai... read more

Business response:

Deloris, thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay. We are sorry for the issues you experienced in your room and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future guests never experience the same. Thanks again, and we hope to have an opportunity of hosting you back so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management