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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We came here as a family and the moment you enter the whole place reeks of smoke. This is not suitable for anyone. I didn’t have much faith in the room at this first glance. Came into the room, everything was rundown except the beds. I have pictures. The lampshade was dirty/stains. Stains on the tables. The bathroom door was missing/chipping paint. The toilet seat had a black stain on it probably cigarette related. We checked the beds for cleanliness at least. We came in late and didn’t want to leave at this point as we had ... read more
Business response:
Dear Priscilla,We sincerely apologize for the unpleasant experience you encountered. The conditions you described are certainly not reflective of the standards we strive to maintain. We understand how frustrating it can be, especially when traveling with family. Your feedback is invaluable, and we will take steps to address the concerns you've raised, including the quality of the breakfast and room conditions. We appreciate you bringing these issues to our attention and will work diligently to improve for future guests. Plea... read more
The location is very convenient because is close by the highway and there was convenience stores near, however, the hotel was outdated, beds underneath were all dusty with dog hair. I did brought me pet, but he doesn’t shed. No utensils on the kitchen and the room smells to humidity. In the bathroom, the fan hood didn’t work and the crossed ventilation between rooms allows the smells of cigarette into my room. Another bad impression, was as soon you enter to the lobby, there is a strong smell of cigarette, even though it say... read more
Business response:
Dear Ashley,We're happy to hear that the location, check-in process, and pet-friendly amenities worked well for you. However, we sincerely apologize for the issues you encountered, including the cleanliness concerns and the ventilation problems. Your feedback is invaluable, and we will address these matters to ensure a more comfortable experience for all future guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impressi... read more
Staff not nice at all
Business response:
Dear Sam, Thank you for choosing us and sharing your feedback. Our motto is to provide the best customer service to all our guests who enter our door. We are sorry for how our staff showed up during your time with us. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Ppl hanging outside tailgating like it was their driveway. Room was outdated. Furniture was peeling and wobbly. Bathroom shower rod was falling out the wall and curtain wouldn’t stay secure.
Business response:
Dear Leilani, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding room assignments and the breakfast offerings. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We appreciate your comments, as they will help us make necessary improvements. We hope you might consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
Give it a Miss Half the room lights were burnt out and the only employee was at the front desk. The room had serious damage to the walls and bathroom sink. The free breakfast was all on one tiny desk in the lobby and consisted of a granola bar, coffee and a muffin.
Business response:
Dear Dorothy, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment.We are also sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuabl... read more
We checked into this hotel and immediately checked out. The bathroom sink was covered in beard clippings, there was hair on the desk, and while I understand it's a pet friendly hotel, the couch was shredded. This was by far the most disgusting hotel I've ever been to and I don't recommend it to anyone.
Business response:
Dear Mikayla, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping team for immediate action. We understand how disappointing this experience must have been, especially upon check-in. We appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance in the future. Sincerely,Hotel Management
Disgusting This was the worst hotel experience our family has ever had. Check in was awful. From the second we walked in, the place smelled - the hallways, the elevator, the rooms all stunk. The bathroom was absolutely filthy. There was trash under our bed. When we checked out, there was a literal child (looked to be about 12-13 years old) "working" the front desk. The hotel claims to be smoke-free, but the entire building reeked of smoke. The front desk worker when we checked in acted like we were bothering her - it looked ... read more
Business response:
Dear cameron, We sincerely apologize for the negative experience you had during your stay. The issues you described, including the condition of the room, the smell, and the service you encountered, are certainly not in line with our standards. Your concerns will be addressed immediately with the team to prevent such occurrences in the future. We appreciate your feedback and deeply regret the inconvenience you faced.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.