Extended Stay America - Hartford - Meriden

Business response:

Dear David, Thank you for your feedback. We sincerely apologize for the issues you experienced with the sconces, bathroom condition, and the overall dated feel of the room. Your comments are valuable to us, and we will address these maintenance concerns with our team to ensure improvements are made. We are committed to providing a better experience in the future and appreciate your understanding. We hope to have the opportunity to welcome you back and provide a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Yakisha, Thank you for your feedback. We apologize that the room did not meet your expectations and that it was not up to the standards advertised on our website. Cleanliness is a top priority, and we regret that we fell short during your stay. We will address this with our housekeeping team to prevent future occurrences. Your input is invaluable, and we hope to have the opportunity to improve your experience on a future visit. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Scott, Thank you for your feedback. We sincerely apologize for any issues you encountered that prevented you from getting into the hotel. This is certainly not the experience we want for our guests, and we regret any inconvenience caused. Please reach out to our management team directly so we can address this matter and assist with resolving any concerns you may have had. We value your feedback and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Maria, Thank you for choosing us for your recent stay. We sincerely apologize for the condition of the furniture in your room, as we understand how essential comfort is to a positive experience. The furnishings did not meet our usual standards during your stay, and we are actively working on plans to refresh and enhance our accommodations. We regret any inconvenience this caused and truly appreciate your understanding. We hope you will consider giving us another opportunity to provide you with a more comfortable and upd... read more

Business response:

Dear David, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Aleem, Thank you for being our guest. We sincerely apologize that our complimentary grab-and-go breakfast did not meet your expectations. Your feedback is important to us, and we’ve shared it with our breakfast team as we continually strive to enhance our offerings. We genuinely appreciate your input and hope you will consider staying with us again, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management