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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Out of date stove old TV old furniture old bedding put dated
Business response:
Thank you for staying with us and posting a review. We apologize for the poor service of your room. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our reservation was all messed up! We get to our room a suite and there was no coffee maker, ok maybe in a regular room its a requested item but not in rhe Suites. The phone in our room was not working so i couldnt call the front desk to ask for a coffee maker. I think upper management needs to go visit this particular venue and make some well needed changes.
Business response:
Rose, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the cleanliness issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Room smelled horribly. Sheets and comforter unclean. Bed hard. Furnishings dingy. No real, substantial breakfast.
Business response:
Please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our team to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Will never stay at this hotel chain again. A bad experience. The blanket had cigarette holes. Linens were scratchy and uncomfortable. The room smelled like burnt food. The rugs are shabby and feel dirty. The bathroom has the most annoying fan connected to the light so you cant be in the bathroom without it on. It’s so loud that it will wake up anyone trying to sleep in the room and you cant even carry on a conversation while its on. The fan is completely ineffective so what is the point? More importantly we felt very unwelco... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Not the best The front desk staff was very courteous and friendly but the hotel is dirty and has a serious bug problem
Business response:
Deirdre, thanks for being our guest. Although you liked our front desk service, we apologize for the cleanliness issue you encountered while being here.We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Worst hotel I've ever been to This hotel was disgusting. There was mold, hair clumps, and dead bugs everywhere. Only one light worked, so I can only imagine the additional grossness we would have seen if all the lights were on. This hotel is truly a place out of my nightmares. Do not stay here!
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Bugs!!! I stayed a maximum of half an hour! This hotel is dingy and a little bit offputting when you walk in. There were either fleas or bedbugs in the bed in the room, needless to say I did not stay!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
We reserved 3 rooms with two double beds, when we checked in they didn't have available. With two kids and two adults one bed just wasn't gonna work and we were stuck!! Couldn't cancel at that point we were there for my daughters wedding! It was a nightmare!
Business response:
Danielle, We apologize for the mishaps with your reservation upon arrival. We have guests stay over unexpectedly at times which has an impact on our arriving guests, we are sorry for the inconvenience. We want you to have a quality stay, with a lasting positive impression so we invite you to stay with us again for another visit. Thank you for your feedback. General Manager
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.