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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel and room smells very old and moldy. The carpets looked warn out and had stains on them. A bug was found under a pillow. Rooms were changed and when the next room was checked a bug was also in one of the beds. Immediately checked out and requested a refund. I don't advise anyone to stay here if you want to be comfortable.
Business response:
Thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for staying with us!
The room was disgusting, ripped carpet, rusted kitchenette, rust on the refrigerator, 2 inches of dust on the bathroom exhaust fan, dirty chair by the desk. the continental breakfast was a joke.
Business response:
Thank you for being our guest. We sincerely apologize for the housekeeping and maintenance issues you encountered in the room. We have shared your comments about the carpet, kitchenette, exhaust fan, and chair with appropriate members of our team to look into it. We will also make a note of your feedback as we plan any changes to our breakfast. We hope you will give us a chance to welcome you again the next time you are in the area. Sincerely, Hotel Management
This is not good, from the smoke smell in a none smoking room so people at the front desk, I will not be coming back and I will tell anyone don't stay here
Business response:
Thank you for reviewing your stay. We offer our sincere apologies for the smoke smell, which made your visit less than desirable. It is never our intention to hurt our guests. Your frustrations are understood, and please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of your room. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
Awful smell in hallway and room. Only 2 outleta in the room. None by nightstands. Blanket didn't even fit on the bed. Too short. You get what you pay for and we only stayed one night. Parking was plentiful. Nathroom towela were threadbare. Quiet though.
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Thank you again for being our guest, and we hope you will reconsider and stay with us the next ti... read more
Garbage can was full of trash from the previous guest! Kitchen did not have dishes or utensils, so I had to go to the lobby to get a box of gross old plates and cups- smart me I brought paper plates and cups. It was just gross. This place is trash, avoid it if you can!!! I just stayed for one night visiting my son at Wesleyan university and I was hoping to make a home cooked meal.... thank god I brought an air fryer with me. Never again...
Business response:
Thank you for choosing us for an overnight stay. We are sorry for not meeting all of your expectations and regret the disappointment you had with our dishware policy. We also apologize for the cleanliness issue you encountered and have shared your concerns with the housekeeping team to ensure a better experience going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Upon check in front desk rep had a snooty attitude, we checked into our to only find a blood stain on our bed sheets. I called the front desk no answer, I go down to the front desk and could hear the rep snoring from behind the door. I waited 10 mins before I had to had my girlfriend call the desk to wake the rep up. As I finally get a new room , I take the elevator up, the front desk rep must have ran up the stairs, busted into our old room and walked in on my girlfriend. Thankfully she was in good standings. The next day t... read more
Business response:
Thank you for the review of your stay. We are genuinely sorry for the isolated incident that happened during your stay. We also apologize for the service and cleanliness issue you encountered while here. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that they be more diligent going forward. Thank you again, and we hope you and your partner will give ... read more
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.