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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. The only service I needed was to check in and that was fine. I was under the impression that this would be a nice place to stay and was very disappointed to find out it was not. The refrigerator was rusty on the outside making it look very dirty. The bathtub also looked old and worn. They also did not have an ice machine because there was a freezer but, ice was not readily available. I found the place to look very run down and couldn’t even sleep there. I checked in at about 10, went to meet friends till a... read more
Business response:
Lisa,it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The room had a terrible odor and the air conditioner did not work.
Business response:
Thank you for choosing us. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Make sure you examine your room It was late when I checked in and I was exhausted. When I woke up I realized the room was dirty on top of the fridge dusty bed sheets had stains on them and I felt creeped out.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Never Again!!!! When I first arrived the customer service was great! The transaction was pleasant. Where the horror started was when I entered the hotel room. The sheets had stains, the ac was very dirty look like spills from previous guest. The ac unit look like it has never been dusted. I went to the front desk to ask for another room and she gave me another one with no problem. This room was no better 😑 the tub was dirty, the toilet had debris on the seat, the bathroom counter had hairs from god knows what when I moved t... read more
Business response:
Shantel, we hate losing our loyal guests and are extremely sorry for letting you down during this visit. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are also sorry about the inconvenience caused due to the poor internet connection in your room. We have alerted our service provider, and we are working to ensure we have the ... read more
I was not impressed at all. Stayed there with my daughter for a softball tournament. It was not very clean. Our room was old and worn. There were stains on the carpet, dirty fingerprints all over fridge doors,The room had an old musty smell. There were no ice machines. Wouldn’t stay there again. Wish I’d paid $30 more for a nice clean hotel. It was more like a motel.
Business response:
Jennifer, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
HORRIBLE This place was awful. Would recommend people to stay far, far away
Business response:
Jennifer, thank you for the feedback. We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to provide an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I wouldn’t recommend this place Housekeeping is done only if you stay for 8 days or more. Breakfast is below sub standard. Though you have a kitchenette provision, you are not provided utensils. I wouldn’t stay here or recommend this place
Business response:
Sivasankaran, thank you for being our guest. We are sorry you were unhappy with our housekeeping policy as well as our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.