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Extended Stay America - Hartford - Meriden
- Hotels
- Meriden, CT
About this business
Location details
366 Bee St., Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
There was no staff on call from 11pm to 7am when I needed them to stop a noisy neighbor upstairs, a complete safety issue! No breakfast at the hotel as advertised, the rooms smelled of cigarettes even though it was non smoking! The toilet was clogged and I had to plunge it myself and they charged my room to my sisters card when they weren’t supposed to! A sleazy motel is what this was and I wish I could give it Zero Stars!
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. Your comments have been shared with the housekeeping and maintenance teams to improve our service and facilities going forward so we can better serve our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rather live in my car next time The ad claimed pots, pans and breakfast included. None of them were included for the FULL price. The fridge smelled like old fish and the manager didn't care or offer to do anything for me
Business response:
Stephen, thank you for your review. We are sorry for the unpleasant smell you experienced and even more distressing is the fact that you did not experience the best from one of our associates. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope you will give us a chance to redeem ourselves the next ... read more
Business response:
Brian, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Wilson, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Hartford - Meriden
How is Extended Stay America - Hartford - Meriden rated?
Extended Stay America - Hartford - Meriden has a 3.4 star rating with 1,434 reviews.
When is Extended Stay America - Hartford - Meriden open?
Extended Stay America - Hartford - Meriden is open now. It will close tomorrow at 12:00 a.m.