Extended Stay America - Hartford - Meriden

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are sorry for your disappointing stay and for the cleanliness issues you experienced in your suite. Your feedback will be shared with our housekeeping team to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Mic, thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered and for your disappointing stay with us. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. We are working with our housekeeping team to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Mary, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being our guest and sharing your experience. We sincerelyapologize for the issues you experienced in your room.Our guests deserve a clean, well maintained, and comfortable room while staying with us, and we are truly sorry you did not have a better experience. The conditions you described are unacceptable, and we have shared it with our staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you tocome back and validate the changes... read more

Business response:

Thank you for your evaluation. We are very sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management