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Extended Stay America - Houston - Galleria - Uptown
- Hotels
- Houston, TX
About this business
Location details
2300 W. Loop S., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets were not changed on the bed. Front desk addressed this in a gracious and efficient manner, but cleanliness is an issue. Property is showing its age.
Business response:
Dear Guest,We sincerely apologize that the cleanliness of your room was not up to standard. While it's reassuring that the front desk team promptly and professionally addressed the situation, fresh and adequately maintained accommodations should be expected from the start. We also acknowledge your concerns about the property's condition and appreciate your feedback. Your insights are valuable, and we will continue working to enhance the guest experience. We hope to have another opportunity to welcome you back and provide you... read more
Hotel name is different than actual hotel. Extended Stay, overbooked, didn't have 2 queen beds. No coffee available, elevator sketchy.
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be when expectations don’t align with reality, especially regarding room availability. While we strive to accommodate all reservations accurately, overbookings can occasionally occur, and we regret any disruption this has caused. Additionally, we recognize the importance of amenities like coffee and a reliable elevator and will address these concerns with our team. Your feedback is valuable, and we a... read more
Perfect for the Cost This place was perfect for the cost. I had a conference in the area and the other hotels were very expensive. Extended Stay was within walking distance of the conference hotel and saved me over $400 for the 3 nights I stayed. The front desk staff was courteous and helpful. The room was dated but clean. The property was well kept.
Loved the location, very easy access, tons of options for dinning and shopping!
Business response:
Dear Ricardo, We're glad you enjoyed the convenient location of Extended Stay America! It's great to know the easy access and nearby dining and shopping options added to your stay. We appreciate your feedback and look forward to welcoming you again.Sincerely,Hotel Management
Absolutely Enjoyed my Stay !
Wonderful Bed!! The building was getting worked on, but it was still clean. The workers were very nice. I loved the bed it was comfortable, but you can tell it is a little dated. We had no problems checking in or checking out. There was plenty parking. The kitchen area was a nice size with a full size Fridge in it.
Business response:
Dear Amanda,Thank you for the wonderful comments regarding your time at Extended Stay America. We’re so glad you enjoyed the comfort of the bed and the convenience of the kitchen area. We also appreciate your understanding as we work on improving the property. It’s great to hear that the workers were friendly and that your check-in and check-out went smoothly. Your feedback is important to us, and we’ll continue to enhance the guest experience. We look forward to welcoming you again soon.Sincerely,Hotel Management
Sucio habia cucarachas
Business response:
Dear Raquel,We deeply regret that your stay was affected by cleanliness issues, particularly with the presence of pests. This is certainly not the standard we aim to provide, and we understand how disturbing that must have been. We take your feedback seriously and will work closely with our team to ensure that proper pest control measures are in place and that our rooms meet the highest standards of cleanliness moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience y... read more
It was much better than previous hotel and very convenient last minute booking.
Frequently asked questions about Extended Stay America - Houston - Galleria - Uptown
How is Extended Stay America - Houston - Galleria - Uptown rated?
Extended Stay America - Houston - Galleria - Uptown has a 3 star rating with 2,716 reviews.
When is Extended Stay America - Houston - Galleria - Uptown open?
Extended Stay America - Houston - Galleria - Uptown is open now. It will close tomorrow at 12:00 a.m.