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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs to be remodeled or upgraded My check in was fine. The staff was nice, but I wasn't impressed with the "grab and go" breakfast. The hallway to my room smelled like feet. The room was ok, but it is in definite need of some remodeling. The fridge door had multiple stains, and I couldn't tell if it was because it needed to be cleaned or because it was old. There was a stain on the bedspread, and one of the lights was broken. The previous guess left a shirt that we ended up finding behind the chair. I liked the location a l... read more
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of your stay, we apologize for letting you down with your expectations and the difficulties you encountered while being here. Your observations have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
I really enjoyed the location. It was a good size room.
Business response:
Thank you for staying with us. We are glad to read you liked our convenient location and your spacious room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Brandi, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Meh The hot water didn’t work for shower. 3 cars where broken into and 1 stolen from back of hotel.
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Good location, clean, but could use some updates.
Business response:
Thank you for staying with us. We truly value your comments and opinions and use them to learn and improve our service. We have taken note of your concerns and will discuss them with our team to review our current procedures and make changes accordingly. We appreciate you sharing your concerns and hope to have another opportunity to host you again. Sincerely, Hotel Management
Business response:
We are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guest's expectations, and they will be pleased with your rating. We hope you will choose us again. Sincerely, Hotel Management
Great
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kermitt, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Great location and near shopping and dining. I was treated in a very professional and polite manner. I will definitely stay there again.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.