Extended Stay America - Houston - Galleria Westheimer

Business response:

Thank you for your candid comments. It’s nice to know you were overall pleased with our hotel, but we are sorry our facilities didn’t live up to your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

David, thanks for the excellent review of Extended Stay America. We are thrilled to know you were impressed with our prime location and liked the courteous service provided by our staff. On behalf of our team, we appreciate you for complementing our associates for their hard work. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Eric, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in all the ways and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you liked the cleanliness of your room as well as our check-in process. That being said, we are sorry for the maintenance issue you experienced in your room. Your concern has shared with the respective team. We hope you will give us an opportunity to make this up to you for a future stay. Sincerely, Hotel Management 

Business response:

Patrica, thanks for taking the time to post your review online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Deborah, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America Sincerely, Hotel Management 

Business response:

Grant, thank you for sharing your amazing experience at Extended Stay America with fellow travelers online. We are thrilled to read you thoroughly enjoyed your time here and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

See Weng, thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the convenience of our location and were satisfies with all aspects we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management