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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Galleria - Westheimer is located at 4701 Westheimer Rd, Houston, TX. This location is in the Afton Oaks - River Oaks neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent Stay Well located, few blocks from The Galleria. Good and helpful Staff.
Business response:
David, thanks for the excellent review of Extended Stay America. We are thrilled to know you were impressed with our prime location and liked the courteous service provided by our staff. On behalf of our team, we appreciate you for complementing our associates for their hard work. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Eric, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in all the ways and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Standard hotel Check in was good, room was clean. Bed was hard, and I had a leaky bathtub faucet I could not get to stop dripping.No plastic ware or dishes for food, even though there is a full kitchen with microwave and stove.
Business response:
Thanks for evaluating your stay. We are glad to read you liked the cleanliness of your room as well as our check-in process. That being said, we are sorry for the maintenance issue you experienced in your room. Your concern has shared with the respective team. We hope you will give us an opportunity to make this up to you for a future stay. Sincerely, Hotel Management
awesome stay Met all my expetations
Business response:
Patrica, thanks for taking the time to post your review online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Deborah, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America Sincerely, Hotel Management
Disappointed The room had nothing in it. No microwave, no dishes, no coffee maker, no blow dryer...nothing but 3 bath towels, 2 hand towels and 2 washcloths. I have stayed at other extended stays and the rooms were fully stocked as described. Not this one! All items were listed on the room description, but the room was empty. The breakfast is coffee, small wrapped muffins and granola bars. That's it. The tub faucet had a serious leak.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Great stay wonderful service
Business response:
Grant, thank you for sharing your amazing experience at Extended Stay America with fellow travelers online. We are thrilled to read you thoroughly enjoyed your time here and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Good location Good location and no frills. Clean and comfortable. Had microwave and stove. Possible to borrow cooking crockery and utensils as well.
Business response:
See Weng, thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the convenience of our location and were satisfies with all aspects we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Quick trip to Houston Hotel is close to the Galleria area, definitely walking distance. Check in personnel very friendly, couldn't answer a few billing issues though. Room AC not working, no microwave, shower dripping constantly. But, nice bedding both mattress and blankets. Continental breakfast in these places is a joke, they need to say it is coffee and packaged bars and that is it. The cost was higher then I expect for what you get.
Business response:
Burt, thank you for choosing to stay at Extended Stay America. We are happy to know you liked our location and our associates. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 4.2 star rating with 1,356 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.