Extended Stay America - Houston - Galleria Westheimer

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the attentive service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Oscar, It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more

Business response:

Jorge, thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Jose, thanks for reviewing your stay at our hotel. We are glad that we met some of your expectations and you liked our location the most. It was a pleasure having you as our guest, and we invite you to experience a much better stay the next time you’re in our area. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are happy to know you liked our convenient location and that your overall experience was pleasant. With that said, we’re sorry for the cleanliness issues you experienced here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager 

Business response:

Rene, thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager 

Business response:

Monica, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you enjoyed your time with us and were impressed with our helpful associates. We have also taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We hope to have the honor of hosting you again soon. Sincerely, General Manager