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Extended Stay America - Houston - Galleria Westheimer
- Hotels
- Houston, TX
About this business
Location details
4701 Westheimer Rd., Houston, TX, 77027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go down the street The first room didn’t have hot water and the shower was old. The second room blew cold air when you turned on the heat. For both, I waited a few mins to see if they warmed up. The third room had hot water and heat. The amount of effort and time it took to settle into a room was ridiculous. The soap though didn’t sud. It almost felt like a pumice against my skin. In general, I was quite disappointed by the hotel. I had been staying at another hotel down the street and wanted to try a different one. Big mist... read more
Business response:
Please accept our apologies for the housekeeping and maintenance issues you experienced during your stay with us. It is never our intention to let down any of our guests, so we are truly sorry for not living up to your expectations. Your concerns have been addressed with the appropriate staff to make sure no future customer complaints are the same. Thank you for sharing your candid feedback. Sincerely, Hotel Management
The place it’s dirty and stinky,probably because they have like a little kitchen in the rooms but everything you can feel it greasy and with a smell like onions ,then the lady in the front desk told me the breakfast will be serve after 7 in the morning and the only thing that you can find was a coffee pot with not even a cookie ,definitely not recommend it at all
Business response:
Luis, thank you for your review. We are sorry our property was not to your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will also share your comments with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sinc... read more
DIRTY DISGUSTING PLACE
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Great staff. Building needs a major renovation.
Business response:
Beverly, thank you for your review. Although you liked our courteous associates, we are sorry our property was not to your expectations. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Staff was friendly but The rooms could have been better cleaned!
Business response:
Alvin, thank you for taking the time to evaluate your stay. We apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I made my reservation on expedia, when I arrived the guy who apparently woke him up told me in very bad terms that he did not have a room available, poor quality of service.
Business response:
Angelo, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Spacious room. Shower didn’t work properly with shower head malfunction. Furthermore, room gets only cleaned bi-weekly. One of the bathroom towels was very dirty with grease on it.
Business response:
Patrick, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Houston - Galleria Westheimer
How is Extended Stay America - Houston - Galleria Westheimer rated?
Extended Stay America - Houston - Galleria Westheimer has a 3.3 star rating with 2,145 reviews.
When is Extended Stay America - Houston - Galleria Westheimer open?
Extended Stay America - Houston - Galleria Westheimer is open now. It will close tomorrow at 12:00 a.m.