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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were insects on my bed. The roaches woke me up. Smelly room
Business response:
Dear Eduardo, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We also work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your feedback with the concerned t... read more
The
Business response:
Dear Jessica, thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Amazing Everything was excellent! Thank you so much
Good but not Great Overall stay wasn’t bad really good for the price if I’m being honest. Certain things just made it not great. The host at the front desk was sleeping in a chair when arrived making it known no one had came in for their shift and hers had been done so I understand her frustration. The elevators were broken so we had to take the stairs. The staircase smelled like the local YMCA kids shower room just overwhelming smell of piss and chlorine. Rooms were really nice and cold I did enjoy my stay despite certain i... read more
Business response:
Dear Nathan, we appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and found us to be a good value. However, we have shared your feedback with the concerned team member. We hope you will revisit us. Sincerely, Hotel Management
loud neighbors, sketchy area, room was ok.
Business response:
Dear Alesha, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Better than a bland hotel! Visiting a post chemo friend in St Louis at Extended Stay, then on to the Katy Freeway, City Center Extended stay for medical appointments ... and SO EASY being able to cook our meals, do laundry and feel "at home" in a NEW CITY!
Business response:
Dear Margo, we are delighted you chose Extended Stay America for your recent visit to [city], and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us whenever you are in the area. We look forward to seeing you again soon. Sincerely, Hotel Management
Excellent place to stay with family This hotel is very comfortable and meets my family needs.
Business response:
Dear Betty, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you and your family back! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.