Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Kimberley, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Esmeralda, Thank you for being our guest and your wonderful feedback. We are glad to know how much you appreciated our nicely cleaned and well-appointed rooms. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Carol, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We are also glad that you liked our fully equipped kitchen. It was a pleasure hosting your visit, and we look forward to seeing you soon.Sincerely,Hotel Management