Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Esmeralda, Thank you for being our guest and your wonderful feedback. We are glad to know how much you appreciated our nicely cleaned and well-appointed rooms. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Carol, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We are also glad that you liked our fully equipped kitchen. It was a pleasure hosting your visit, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience caused by the elevator's temporary issue. We strive to provide clean and well-maintained accommodation for all our guests, and we certainly understand how frustrating it can be when such problems arise. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserv... read more