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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and quiet Clean and quiet. AC worked. Microwave and fridge worked. Difficult to pull up lever to switch to shower.
Business response:
Kurt, thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room, particularly our in-room amenities. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Rude staff In town for the weekend. Light skinned African female Very rude staff at check in. Hskpr refused to clean room or give us clean towels. Stated “No”. Male clerk VERY RUDE I think his name was Raymond to my husband. Someone knocked on the door and Raymond got very angry and yelled at another female and my husband who was standing at the window waiting for our cards to be rescanned to open our door. This is my second time staying here and both times staff was rude. Need sensitivity training.
Business response:
Karen, thank you for your honest evaluation. We regret not meeting your expectation and apologize for the unpleasant encounter you had with our staff. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Wonderful experience Stayed during Hurricane Nicholas. Hotel was on generator. The room was clean and well cared for. Very quiet, friendly staff and very reasonable price. Definitely recommend this location.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.