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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excelente
Business response:
Dear Cesar, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely,Hotel Management
The plumbing in my bathroom was absolutely horrible! The toilet got stopped up and the sink drain was so slow. I feel like they need to clean the carpets in the rooms and hallways because there is a lingering odor that was bothersome. Also, the moisture in the room was high. We couldn't get "dry air" and the room just felt really humid and moist the entire time. The elevator is freaking scary and they need to get it looked at. We didn't see a luggage cart the entire stay, so we had to carry a ton of luggage. The manager and ... read more
Business response:
Dear Stephanie, Thank you for staying with us and providing your detailed evaluation. Please accept our apologies for not meeting your expectations during this visit. We value your feedback as it helps us while we continually strive to improve our services and accommodations. We will share your observations regarding the condition of our hotel with the appropriate individuals to see how we can enhance our guest's experience moving forward. Thank you again for choosing us; we hope you will revisit us for the flawless stay you... read more
We had a kitchen, but they didn’t have any pots or pans for use, so that was pretty much worthless. We requested a toaster, but then one they gave us was broken, so we returned that. The Wi-Fi was so slow that most of our devices couldn’t even connect without paying extra fees, and the “breakfast” was only coffee and unflavored oatmeal packets. Pretty disappointing.
Business response:
Dear Anina, Thank you for choosing us. Although you had a pleasant stay, we are sorry for your disappointment due to the issues mentioned. Our team is working hard to improve each concern, so our future guests do not encounter similar problems. Everything we do aims at providing you with an excellent hotel experience. We hope to prove it to you on a future stay. SincerelyHotel Management
Was not allowed to pay when I checked out, orbitz needs to be on the same page as the hotel.
Business response:
Dear MayLing, Thank you for reviewing your stay. We are glad most of your experience was pleasant. However, we want to apologize for your inconvenience upon checkout, which kept it from being perfect. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel management
No tenían desayuno y estaba incluido , pero no estaba funcionando en ese momento , no funcionaban las lavadora y secadora de ropa .
Business response:
Dear Karla, Thank you for being our guest. We aim to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,088 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.