Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Guest,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for choosing to stay with us and for taking the time to share your review. We're delighted to have provided you and your furry friend with a comfortable retreat during a challenging time. We appreciate your kind words and hope to welcome you back to Extended Stay America for another relaxing stay soon.Sincerely,Hotel Management 

Business response:

Dear Bianca,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Thank you for bringing this to our attention. We appreciate the opportunity to make essential improvements.Sincerely,... read more