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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unexpected roommates. I counted no fewer than 6 roaches in the bathroom, despite having no food in the room. This place needs a good pest control supplier.
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Thank you for bringing this to our attention. We appreciate the opportunity to make essential improvements.Sincerely,... read more
After losing power at my place, I was glad to find a this place. It was nearby and provided a nice haven from the heat for me and my pup.
Business response:
Dear Richard, Thank you for choosing to stay with us and for taking the time to share your review. We're delighted to have provided you and your furry friend with a comfortable retreat during a challenging time. We appreciate your kind words and hope to welcome you back to Extended Stay America for another relaxing stay soon.Sincerely,Hotel Management
Needs better information The staff were great. My problem is with the wrong information on hotels.com saying only $25 for your pets per stay, when it's actually $30 PER PET PER NIGHT. The whole reason I booked this hotel was the supposed pet policy. Also, there's no real breakfast. It's a grab and go with trash muffins. That's not a breakfast. No protein or anything.
Business response:
Dear Guest, Thank you for reviewing your time at our hotel. We never want to disappoint our guests, so we regret any frustration and inconvenience you experienced due to our pet policy. A 25 (+ tax) per day, per pet, non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a 10 non-refundable fee (+tax) per day per pet. We try to keep our guests informed regarding this by having this information on our website. We are also sorry the breakfast options were not to your liking. We will note your feedback... read more
Had to book a hotel for a week during power outage. Room was very clean and comfortable. A/C worked great and hot water plentiful. Laundry available. Overall, a nicer place than some other more expensive hotels. Front desk staff were extremely friendly and helpfuli. Would absolutely stay here again. Make sure you get the upgraded wi-fi for streaming since TV cable channels are limited.
I was very disappointed with the way the room looked everything looked old and dirty.
Business response:
Dear Lawrence, Thank you for sharing your feedback. We apologize for the disappointment you experienced with the appearance of your room. This does not reflect our standards, and we're taking your comments seriously. We're committed to ensuring all our guests have a comfortable and pleasant stay. We hope you'll consider giving us another opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management
Good
Business response:
Dear Gen, Thank you for choosing us for your recent visit to Houston. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.