Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Dear Danielle, It is always a pleasure to read from our guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your time here and found the hotel and services spotless. Your words will keep the entire team motivated. We appreciate your kind review and look forward to your next stay at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Erika, Thank you for choosing us. We are glad you had a pleasant stay and appreciated the comforts of the bed. However, we are sorry for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management 

Business response:

Dear Christy, Thank you for your wonderful feedback. We are glad you enjoyed our location and the facility. It met your expectations and made such a positive experience with us. Providing a comfortable stay for our guests is something we truly appreciate, and we are happy to receive your comments. We look forward to welcoming you back soon to Extended Stay America!Sincerely,Hotel Management