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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not allowed to pay when I checked out, orbitz needs to be on the same page as the hotel.
Business response:
Dear MayLing, Thank you for reviewing your stay. We are glad most of your experience was pleasant. However, we want to apologize for your inconvenience upon checkout, which kept it from being perfect. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel management
No tenían desayuno y estaba incluido , pero no estaba funcionando en ese momento , no funcionaban las lavadora y secadora de ropa .
Business response:
Dear Karla, Thank you for being our guest. We aim to provide an outstanding stay for every guest; therefore, we apologize for your inconvenience. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. Sincerely,Hotel Management
All good.
Business response:
Dear Dennis, thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing their efforts. We hope you will visit again the next time your travels bring you our way.Sincerely,Hotel Management
There were insects on my bed. The roaches woke me up. Smelly room
Business response:
Dear Eduardo, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We also work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your feedback with the concerned t... read more
The
Business response:
Dear Jessica, thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Amazing Everything was excellent! Thank you so much
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.